Use of Third-Party Content Moderation Services on Social Media Channels

British Transport Police Authority did not have the information requested.

Dear British Transport Police Authority,

I am writing to you under the Freedom of Information Act 2000 to request the following information from the British Transport Police Authority:

I am looking for any information relating to the use of third-party content moderation software on your office's social media channels. This could include emails to or from companies requesting that they take on or assist with the role of moderating comments, posts, and other forms of user engagement on your social media channels (e.g. Twitter, Facebook, Google Plus, etc.). The list of companies I am interested in learning if your office is working with includes (but is not limited to):

Besedo
Community Sift
Smart Moderation
Crisp Thinking
ModSquad
WarwickAnalytics
Microsoft Azure
OneSpace
CrowdSource
PicPurify
WebPurify
Clarifai
Jigsaw
xModerator
Valossa
Kuznech
Graymatics
Sightengine
AKISMET
Agora Pulse

If there are other companies beyond these ones that are offering content moderation services for your office's social media channels that you are partnered with, I would like information relating to those conversations as well.

Please provide the information in the form of a .zip file containing any communications between your office and such companies.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined please provide further advice and assistance to indicate this.

If you have any queries please don’t hesitate to contact me via email or phone and I will be happy to clarify what I am asking for, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Andrew Strait
Oxford Internet Institute
+447380555990

Scott-Sawyer, Simone,

Dear Mr Strait,

 

I write in response to your email which seeks information under the
Freedom of Information Act 2000, received on 31^st May 2018.

 

As you may know already the British Transport Police Authority are a
separate authority to the British Transport Police, and I wished to
clarify this first, in case you were seeking a response from the BTP.

 

Kind regards,

 

Simone Scott-Sawyer

Governance Officer  

British Transport Police  
Authority
T: 0207 383 2186
The Forum (5th Floor N)
W:[1]www.btpa.police.uk
74 - 80 Camden Street
E:[2][email address]
London NW1 0EG               
Follow us: [3]@btpauthority

 

From: BTPA Enquiries [[4]mailto:[email address]]
Sent: 01 June 2018 12:44
To: Scott-Sawyer, Simone
Subject: Fwd: Freedom of Information request - Use of Third-Party Content
Moderation Services on Social Media Channels

 

 

Sent from my iPad

Begin forwarded message:

From: Andrew Strait <[5][FOI #488457 email]>
Date: 31 May 2018 at 17:18:18 BST
To: FOI requests at British Transport Police Authority
<[6][British Transport Police Authority request email]>
Subject: Freedom of Information request - Use of Third-Party Content
Moderation Services on Social Media Channels

Dear British Transport Police Authority,

I am writing to you under the Freedom of Information Act 2000 to request
the following information from the British Transport Police Authority:

I am looking for any information relating to the use of third-party
content moderation software on your office's social media channels. This
could include emails to or from companies requesting that they take on
or assist with the role of moderating comments, posts, and other forms
of user engagement on your social media channels (e.g. Twitter,
Facebook, Google Plus, etc.). The list of companies I am interested in
learning if your office is working with includes (but is not limited
to):

Besedo
Community Sift
Smart Moderation
Crisp Thinking
ModSquad
WarwickAnalytics
Microsoft Azure
OneSpace
CrowdSource
PicPurify
WebPurify
Clarifai
Jigsaw
xModerator
Valossa
Kuznech
Graymatics
Sightengine
AKISMET
Agora Pulse

If there are other companies beyond these ones that are offering content
moderation services for your office's social media channels that you are
partnered with, I would like information relating to those conversations
as well.

Please provide the information in the form of a .zip file containing any
communications between your office and such companies.

If it is not possible to provide the information requested due to the
information exceeding the cost of compliance limits identified in
Section 12, please provide advice and assistance, under the Section 16
obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined please
provide further advice and assistance to indicate this.

If you have any queries please don’t hesitate to contact me via email or
phone and I will be happy to clarify what I am asking for, my details
are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Andrew Strait
Oxford Internet Institute
+447380555990

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show quoted sections

Dear Scott-Sawyer, Simone,

Thanks for your message, that clarification is greatly appreciated. I'll refile this submission to the British Transport Police and we can close this FOIA request. My apologies for the confusion.

Yours sincerely,

Andrew Strait