Use of Third-Party Content Moderation Services on Social Media Channels/News Comments Section

Andrew Strait made this Freedom of Information request to British Broadcasting Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear British Broadcasting Corporation,

I am writing to you under the Freedom of Information Act 2000 to request the following information from the Prime Minister’s Office:

I am looking for any information relating to the use of third-party content moderation software on your office's social media channels or on the news comments section. This could include emails to or from companies requesting that they take on or assist with the role of moderating comments, posts, and other forms of user engagement on your social media channels (e.g. Twitter, Facebook, Google Plus, etc.) or on your news comments section. The list of companies I am interested in learning if your office is working with includes (but is not limited to):

Besedo
Community Sift
Smart Moderation
Crisp Thinking
ModSquad
WarwickAnalytics
Microsoft Azure
OneSpace
CrowdSource
PicPurify
WebPurify
Clarifai
Jigsaw
xModerator
Valossa
Kuznech
Graymatics
Sightengine
AKISMET
Agora Pulse

If there are other companies beyond these ones that are offering content moderation services for your office's social media channels that you are partnered with, I would like information relating to those conversations as well.

Please provide the information in the form of a .zip file containing any communications between your office and such companies.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined please provide further advice and assistance to indicate this.

If you have any queries please don’t hesitate to contact me via email or phone and I will be happy to clarify what I am asking for, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Andrew Strait
Oxford Internet Institute
+447380555990

FOI Enquiries, British Broadcasting Corporation

Dear Andrew,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 31st May 2018. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20181060.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Strait

                                            

Please find attached the response to your request for information,
reference RFI20181060.

 

Yours sincerely

 

BBC Information Policy and Compliance

Room BC2 A4

Broadcast Centre

White City

London

W12 7TS

UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

 

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

References

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1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]

Dear BBC Information Policy and Compliance,

Thanks for your letter. To narrow this request, would it be possible to confirm if the BBC uses any social media moderation software or services provided by third parties? If so, can you confirm which services these are?

Yours sincerely,

Andrew Strait

FOI Enquiries, British Broadcasting Corporation

Dear Andrew,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 27th June 2018. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20181203.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

show quoted sections

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Strait,

                                            

Please find attached the response to your request for information,
reference RFI20181203.

 

Yours sincerely

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

References

Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]

Dear FOI Enquiries,

Thanks so much for your response, this is extremely helpful. I was wondering if your office could expand a bit on the exact relationship between ICUC Social and the BBC - could you clarify who makes the actual moderation decisions to remove or hide content, ICUC employees or BBC staff? Second, could you clarify who develops the criteria for moderation decisions - BBC staff or ICUC social?

Thank you very much for your response.

Yours sincerely,

Andrew Strait

FOI Enquiries, British Broadcasting Corporation

Dear Andrew,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 5th July 2018. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20181315.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

show quoted sections

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Strait,

                                            

Please find attached the response to your request for information,
reference RFI20181315.

 

Yours sincerely,

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

 

show quoted sections

References

Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
4. http://www.bbc.co.uk/