Use of smart technology to improve maintenance in Council managed social housing

The request was successful.

Dear Torbay Borough Council,

I am a post graduate student currently undertaking research in to whether the use of internet enabled 'smart' technology can be utilised to improve the efficiency of maintenance in the social housing sector.

Under the provisions of the Freedom of Information Act 2000, I would therefore be grateful if you could respond to the following questions:

1. Does your authority retain ownership and management of its social housing stock? If not, please could you provide contact details for the Housing Association(s), ALMO's etc., to whom your stock was transferred?

The following questions need only be answered if you continue to own and manage your social housing stock.

2. How many socially rented properties do you currently own?

3. Does the Council currently use any form of internet enabled smart technology to assist in the maintenance of its properties e.g. smoke alarms linked to a portal so maintenance personnel can identify when the alarm has been disconnected/failed? If so, please could you provide details of the types of devices utilised? Would you be willing to discuss your experience in more detail?

4. If the Council is not currently utilising any such technology, has the issue ever been considered? If so, please could you provide details as to why it was not pursued?

I thank you for your consideration of the above queries and I look forward to hearing from you in due course.

Yours faithfully,

Phil Hiscott

Freedom of Information, Torbay Borough Council

1 Attachment

Dear Mr Hiscott

Thank you for your request for information, which was received on 19
January 2020. We are currently processing your request and will contact
you within 20 working days.


If you have any queries regarding your request, please do not hesitate to
contact us, quoting the reference number above in all communications.


Yours sincerely




[1]Title: Torbay Council  

Bee |  Information Governance

Town Hall, Castle Circus, Torquay, TQ1 3DR

[email address]



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Freedom of Information, Torbay Borough Council

Freedom of Information would like to recall the message, "Acknowledgement: Request for Information 19201351".
Please note: Communications with Torbay Council may be monitored and/or recorded for lawful purposes. This electronic email is confidential and may also be privileged. If you are not the intended recipient, please notify the sender, and please delete the message from your system immediately. The views in this message are personal; they are not necessarily those of Torbay Council

Freedom of Information, Torbay Borough Council

1 Attachment

Dear Mr Hiscott


Further to your request received on 19 January 2020, I can confirm that
Torbay Council does not hold the information you have requested as we do
not hold any housing stock.  Your request would be more appropriately
addressed to Sanctuary Housing.


To obtain the information you have requested, please contact Sanctuary
Housing directly, whose contact details are as follows:


Post:   Sanctuary Housing

            Woodview House

            Torbay Business Park

            Woodview Road


            TQ4 7HP


Email: [1][email address]


If you have any queries about this email please do not hesitate to contact
us directly, quoting the reference number listed at the top of this email
in all communications.


If you are unhappy with the Council’s response to your request and wish to
make a complaint please write to Information Compliance, Town Hall, Castle
Circus, Torquay, TQ1 3DR or complete the on-line complaint form that can
be found at [2]


If your complaint is not resolved to your complete satisfaction, you may
apply directly to the Information Commissioner for a decision.


Information Helpline: 0303 123 1113
Commissioner 01625 545 745
Wycliffe [3][email address]
House Email: 
Water Lane Website:




Yours sincerely







[5]Title: Torbay Council  



  Bee Checkley  |  Information Governance

  Torquay Town Hall, Castle Circus, Torquay,TQ1 3DR

  01803 207177



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