Use of smart technology to improve maintenance in Council managed social housing

The request was successful.

Dear Torbay Borough Council,

I am a post graduate student currently undertaking research in to whether the use of internet enabled 'smart' technology can be utilised to improve the efficiency of maintenance in the social housing sector.

Under the provisions of the Freedom of Information Act 2000, I would therefore be grateful if you could respond to the following questions:

1. Does your authority retain ownership and management of its social housing stock? If not, please could you provide contact details for the Housing Association(s), ALMO's etc., to whom your stock was transferred?

The following questions need only be answered if you continue to own and manage your social housing stock.

2. How many socially rented properties do you currently own?

3. Does the Council currently use any form of internet enabled smart technology to assist in the maintenance of its properties e.g. smoke alarms linked to a portal so maintenance personnel can identify when the alarm has been disconnected/failed? If so, please could you provide details of the types of devices utilised? Would you be willing to discuss your experience in more detail?

4. If the Council is not currently utilising any such technology, has the issue ever been considered? If so, please could you provide details as to why it was not pursued?

I thank you for your consideration of the above queries and I look forward to hearing from you in due course.

Yours faithfully,

Phil Hiscott

Freedom of Information, Torbay Borough Council

1 Attachment

Dear Mr Hiscott

Thank you for your request for information, which was received on 19
January 2020. We are currently processing your request and will contact
you within 20 working days.

 

If you have any queries regarding your request, please do not hesitate to
contact us, quoting the reference number above in all communications.

 

Yours sincerely

 

Bee

 

[1]Title: Torbay Council  

Bee |  Information Governance

Town Hall, Castle Circus, Torquay, TQ1 3DR

[email address]

 

[2]www.torbay.gov.uk

[3]Facebook  |  [4]Twitter  |  [5]LinkedIn  | 
[6]Instagram

 

 

-----Original Message-----
From: Phil Hiscott [mailto:[FOI #636461 email]]
Sent: 19 January 2020 14:45
To: Freedom of Information <[email address]>
Subject: Freedom of Information request - Use of smart technology to
improve maintenance in Council managed social housing

 

Dear Torbay Borough Council,

 

I am a post graduate student currently undertaking research in to whether
the use of internet enabled 'smart' technology can be utilised to improve
the efficiency of maintenance in the social housing sector.

 

Under the provisions of the Freedom of Information Act 2000, I would
therefore be grateful if you could respond to the following questions:

 

1.  Does your authority retain ownership and management of its social
housing stock? If not, please could you provide contact details for the
Housing Association(s), ALMO's etc., to whom your stock was transferred?

 

The following questions need only be answered if you continue to own and
manage your social housing stock.

 

2.  How many socially rented properties do you currently own?

 

3.  Does the Council currently use any form of internet enabled smart
technology to assist in the maintenance of its properties e.g. smoke
alarms linked to a portal so maintenance personnel can identify when the
alarm has been disconnected/failed? If so, please could you provide
details of the types of devices utilised? Would you be willing to discuss
your experience in more detail?

 

4.  If the Council is not currently utilising any such technology, has the
issue ever been considered? If so, please could you provide details as to
why it was not pursued?

 

I thank you for your consideration of the above queries and I look forward
to hearing from you in due course.

 

Yours faithfully,

 

Phil Hiscott

 

-------------------------------------------------------------------

 

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manager to link to us from your organisation's FOI page.

 

 

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Freedom of Information, Torbay Borough Council

Freedom of Information would like to recall the message, "Acknowledgement: Request for Information 19201351".
Please note: Communications with Torbay Council may be monitored and/or recorded for lawful purposes. This electronic email is confidential and may also be privileged. If you are not the intended recipient, please notify the sender, and please delete the message from your system immediately. The views in this message are personal; they are not necessarily those of Torbay Council

Freedom of Information, Torbay Borough Council

1 Attachment

Dear Mr Hiscott

 

Further to your request received on 19 January 2020, I can confirm that
Torbay Council does not hold the information you have requested as we do
not hold any housing stock.  Your request would be more appropriately
addressed to Sanctuary Housing.

 

To obtain the information you have requested, please contact Sanctuary
Housing directly, whose contact details are as follows:

 

Post:   Sanctuary Housing

            Woodview House

            Torbay Business Park

            Woodview Road

            Paignton

            TQ4 7HP

 

Email: [1][email address]

           

If you have any queries about this email please do not hesitate to contact
us directly, quoting the reference number listed at the top of this email
in all communications.

 

If you are unhappy with the Council’s response to your request and wish to
make a complaint please write to Information Compliance, Town Hall, Castle
Circus, Torquay, TQ1 3DR or complete the on-line complaint form that can
be found at [2]www.torbay.gov.uk.

 

If your complaint is not resolved to your complete satisfaction, you may
apply directly to the Information Commissioner for a decision.

 

Information Helpline: 0303 123 1113
Commissioner 01625 545 745
 
Wycliffe [3][email address]
House Email: 
[4]www.ico.org.uk
Water Lane Website:

Wilmslow

Cheshire   
SK9 5AF

 

Yours sincerely

 

 

 

 

Bee

 

[5]Title: Torbay Council  

   

   

  Bee Checkley  |  Information Governance

  Torquay Town Hall, Castle Circus, Torquay,TQ1 3DR

  01803 207177

   

[6]www.torbay.gov.uk

[7]Facebook  |  [8]Twitter  |  [9]LinkedIn  | 
[10]Instagram

 

 

 

-----Original Message-----
From: Phil Hiscott [mailto:[FOI #636461 email]]
Sent: 19 January 2020 14:45
To: Freedom of Information <[email address]>
Subject: Freedom of Information request - Use of smart technology to
improve maintenance in Council managed social housing

 

Dear Torbay Borough Council,

 

I am a post graduate student currently undertaking research in to whether
the use of internet enabled 'smart' technology can be utilised to improve
the efficiency of maintenance in the social housing sector.

 

Under the provisions of the Freedom of Information Act 2000, I would
therefore be grateful if you could respond to the following questions:

 

1.  Does your authority retain ownership and management of its social
housing stock? If not, please could you provide contact details for the
Housing Association(s), ALMO's etc., to whom your stock was transferred?

 

The following questions need only be answered if you continue to own and
manage your social housing stock.

 

2.  How many socially rented properties do you currently own?

 

3.  Does the Council currently use any form of internet enabled smart
technology to assist in the maintenance of its properties e.g. smoke
alarms linked to a portal so maintenance personnel can identify when the
alarm has been disconnected/failed? If so, please could you provide
details of the types of devices utilised? Would you be willing to discuss
your experience in more detail?

 

4.  If the Council is not currently utilising any such technology, has the
issue ever been considered? If so, please could you provide details as to
why it was not pursued?

 

I thank you for your consideration of the above queries and I look forward
to hearing from you in due course.

 

Yours faithfully,

 

Phil Hiscott

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[11][FOI #636461 email]

 

Is [12][Torbay Borough Council request email] the wrong address for Freedom of Information
requests to Torbay Borough Council? If so, please contact us using this
form:

[13]https://www.whatdotheyknow.com/change_re...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[14]https://www.whatdotheyknow.com/help/offi...

 

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[15]https://www.whatdotheyknow.com/help/ico-...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

Please note: Communications with Torbay Council may be monitored and/or
recorded for lawful purposes. This electronic email is confidential and
may also be privileged. If you are not the intended recipient, please
notify the sender, and please delete the message from your system
immediately. The views in this message are personal; they are not
necessarily those of Torbay Council

References

Visible links
1. mailto:[email address]
2. http://www.torbay.gov.uk/
3. mailto:[email address]
4. http://www.ico.org.uk/
5. http://www.torbay.gov.uk/
6. http://www.torbay.gov.uk/
7. https://www.facebook.com/torbaycouncil
8. https://twitter.com/Torbay_Council
9. https://www.linkedin.com/company/torbay-...
10. https://www.instagram.com/torbaycouncil/
11. mailto:[FOI #636461 email]
12. mailto:[Torbay Borough Council request email]
13. https://www.whatdotheyknow.com/change_re...
14. https://www.whatdotheyknow.com/help/offi...
15. https://www.whatdotheyknow.com/help/ico-...

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