Use of smart technology to improve maintenance in Council managed social housing

The request was successful.

Dear Redditch Borough Council,

I am a post graduate student currently undertaking research in to whether the use of internet enabled 'smart' technology can be utilised to improve the efficiency of maintenance in the social housing sector.

Under the provisions of the Freedom of Information Act 2000, I would therefore be grateful if you could respond to the following questions:

1. Does your authority retain ownership and management of its social housing stock? If not, please could you provide contact details for the Housing Association(s), ALMO's etc., to whom your stock was transferred?

The following questions need only be answered if you continue to own and manage your social housing stock.

2. How many socially rented properties do you currently own?

3. Does the Council currently use any form of internet enabled smart technology to assist in the maintenance of its properties e.g. smoke alarms linked to a portal so maintenance personnel can identify when the alarm has been disconnected/failed? If so, please could you provide details of the types of devices utilised? Would you be willing to discuss your experience in more detail?

4. If the Council is not currently utilising any such technology, has the issue ever been considered? If so, please could you provide details as to why it was not pursued?

I thank you for your consideration of the above queries and I look forward to hearing from you in due course.

Yours faithfully,

Phil Hiscott

foi RBC, Redditch Borough Council

Our Reference: 6322

Dear Phil,

Thank you for your recent request for information.

Your request is being dealt with in accordance with the Freedom of Information Act. We will respond by 17th February 2020 at the latest.

Privacy Notice

The Council collects information, including personal information that you provide about yourself and others, when you make a submission in relation to a Freedom of Information (FOI) request.

The Council collects this information for the purpose of dealing with your submission under the Freedom of Information Act 2000 and in accordance with the legislation; a request made under the Freedom of Information Act 2000 is not a valid request unless it is in writing and includes the following information:

• Enough of your real name to give anyone reading your request, a reasonable indication of your identity.
• Where you are an agent working on behalf of someone else, the other party will be interpreted as being the requestor therefore their details are required.
• Valid address for correspondence (including postal or email).
• A description of the information you require, which may include details of someone else.

The term ‘in writing’ covers requests submitted by letter and electronic form, including those sent via the internet through social networking sites such as Twitter and Facebook. Where a social media site is used to submit a request, the real name may be visible within the user profile. If you make the request public by publishing it on a website, as opposed to sending a private message to the authority’s account, then we will consider it within the requester’s reasonable expectations that the authority will also publish its response on the site.

Under FOI legislation, we have to maintain a log of requests. This information is retained for 6 years. All other information associated with your request, such as the request, our acknowledgement, consultation with the department involved, and our subsequent response to you is retained for 2 years.

The council will not disclose your personal information to external entities. We will also take steps to limit the amount of personal information about you, is disclosed as part of any consultation process regarding your request.

If you do not provide the appropriate details required under the legislation, the information cannot be provided. Other rights are not affected. These can be found here.

This information will not be shared/sold to any other service/organisation unless we have a duty to do so under law. This data will not be transferred outside of the EEA.

No decisions around this data are made by automated means.

Kind regards,

Julie Hemming-Smout
Information Support Officer, Bromsgrove District and Redditch Borough Councils

Tel: (01527) 64252, extension 3871
Email: [email address]

Bromsgrove District Council
Parkside,
Market Street,
Bromsgrove,
Worcestershire B61 8DA
www.bromsgrove.gov.uk

Redditch Borough Council
Town Hall,
Walter Stranz Square,
Redditch,
Worcestershire B98 8AH
www.redditchbc.gov.uk

View our privacy notices via the following links –
Redditch:
http://www.redditchbc.gov.uk/council/cor...
Bromsgrove:
http://www.bromsgrove.gov.uk/council/cor...

show quoted sections

foi RBC, Redditch Borough Council

Our Reference: 6322

 

Dear Phil,

 

Thank you for your recent Information request. I can now offer you the
following information:

 

1.  Does your authority retain ownership and management of its social
housing stock? Yes

 

The following questions need only be answered if you continue to own and
manage your social housing stock.

 

2.  How many socially rented properties do you currently own? 5671

 

3.  Does the Council currently use any form of internet enabled smart
technology to assist in the maintenance of its properties e.g. smoke
alarms linked to a portal so maintenance personnel can identify when the
alarm has been disconnected/failed? No

 

4.  If the Council is not currently utilising any such technology, has the
issue ever been considered? No

 

I hope this resolves your enquiry and that you are satisfied with the
response.

 

However, if you are dissatisfied with the way your request has been
handled, you have the right to request an internal review within 40 days
of the date of our response.

 

If you are still dissatisfied following a review by the Council, you have
the right to complain to the Information Commissioner. You can contact the
Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone 0303 123 1113

[1]https://ico.org.uk/

 

Regards,

 

 

 

 

Julie Hemming-Smout

Information Support Officer, Bromsgrove District and Redditch Borough
Councils

 

Tel: (01527) 64252, extension 3871

Email: [2][email address]

 

Bromsgrove District Council Redditch Borough Council

Parkside, Town Hall,

Market Street, Walter Stranz Square,

Bromsgrove, Redditch,

Worcestershire B61 8DA Worcestershire B98 8AH

[3]www.bromsgrove.gov.uk [4]www.redditchbc.gov.uk

   

View our privacy notices via the following links –

Redditch:

[5]http://www.redditchbc.gov.uk/council/cor...

Bromsgrove:

[6]http://www.bromsgrove.gov.uk/council/cor...

 

 

 

show quoted sections

References

Visible links
1. https://ico.org.uk/
2. mailto:[email address]
3. http://www.bromsgrove.gov.uk/
4. http://www.redditchbc.gov.uk/
5. http://www.redditchbc.gov.uk/council/cor...
6. http://www.bromsgrove.gov.uk/council/cor...
7. mailto:[Redditch Borough Council request email]
8. mailto:[email address]