Dear Dudley Council,

We would like to request some information from your Community Safety Partnership regarding the use of risk assessment in handling cases on anti-social behaviour. We are developing a cloud-based application for risk assessment and community safety and are thus interested in understanding the use of existing methodologies in this area. We would therefore like to ask the following questions:

1. What risk assessment methodology do you use for assessing the risk of anti-social behaviour? Is this used for all incidents?
2. How many community triggers have taken place each year in 2015-2016 and 2016-2017? For each period, how many cases required further action?
3. Which partner in the CSP is responsible for managing the community trigger process?
4. What case management system do you use for managing cases of anti-social behaviour and who is responsible for managing this system? Typically, how many cases are entered each year?
5. Please provide a copy of the risk assessment method and community trigger questionnaire in place for managing anti-social behaviour.
6. Would you be willing to discuss your management of ASB with us?

Yours faithfully,
Hayley Watson,

Practice Manager
Trilateral Research

Dudley Triggers, Dudley Council

Dear Hayley Watson,

Information Access Request - Information Request DMBCIR:18389
Description : Use of risk assessment methods in managing ASB

I acknowledge your request for information received on 2018-08-31
12:19:00.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days (Freedom of
Information Act 2000/Environmental Information Regulations) or 1 month
from receipt (Data Protection access requests).

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Governance Officer at Dudley MBC, The Council House, Dudley, West
Midlands, DY1 1HF, telephone 0300 555 8283, e-mail
[Dudley Metropolitan Borough Council request email] .

Please remember to quote the reference number above in any future
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Information/Environmental Information requests will be subject to
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MBC. The copyright in other information may be owned by another person or
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Yours sincerely,

The Information Governance Team
Council House
Priory Road
Dudley
West Midlands
DY1 1HF
[Dudley Metropolitan Borough Council request email]

Information Governance, Dudley Council

Our ref: 18389     Service:  Corporate Information Governance
Team            Direct Line: 01384 816956   Date: 04/09/2018
 
 
 
Hayley Watson
 
 
 
 
Dear Hayley Watson
 
Freedom of Information Act 2000 - Information Request 18389
 
I acknowledge your request for information received on 31/08/2018.
 
Unfortunately I cannot identify the information you have requested from
the details you have provided.  To help me meet your request could you
please advise me whether you would like information for financial or
calendar years
 
If the Council does not receive the requested clarification by 18^th
September, I shall take it that you do not wish to pursue this request
and will consider the request closed.
 
Your request will be processed upon receipt of this information and you
will receive the information requested within the statutory timescale of
20 working days as defined by the Freedom of Information Act 2000.
 
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested.  There will be an
assessment and if any of the exemption categories apply then it cannot be
released.  Similarly if the information you request contains reference to
a third party then they may be consulted prior to a decision being taken
on whether or not to release the information to you.  You will be informed
if this is the case.
 
If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, e.g. language, audio, large
print, etc. then please let me know.
 
There may a fee payable for this information.  This will be considered and
you will be informed of the fee payable if this is the case.  In this
event the fee must be paid before the information is processed and
released.  The 20 day time limit for responses is put on hold until
receipt of the payment.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Data Protection Officer at Dudley
MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone 0300 555
2345, e-mail [1][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   01625 545 700
[2]www.ico.org.uk
 
 
 
 
Nina Meredith
Information Governance Officer
Corporate Information Governance Team
Dudley MBC
Tel no: 01384 816956
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. mailto:[Dudley Metropolitan Borough Council request email]
2. http://www.ico.org.uk/

Dear Information Governance,

Please could you provide the information based on the calendar year.

Yours sincerely,

Hayley Watson

Information Governance, Dudley Council

3 Attachments

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 18389 Direct Line: 01384 816956 Date: 27/09/2018

 
 
 
Hayley Watson
 
 
Dear Hayley Watson
 
Freedom of Information Act 2000 - Information Request 18389
 
Your request for information received on 31/08/2018 12:19 has now been
considered and the information requested is detailed below.
 
1. What risk assessment methodology do you use for assessing the risk of
anti-social behaviour? Is this used for all incidents?
 
Please see attachment ‘Risk Assessment Document (Internal)’.  This is used
for all initial reports of ASB though not necessarily for every incident
that is reported to us.
 
2. How many community triggers have taken place each year in 2015-2016 and
2016-2017? For each period, how many cases required further action?
 
For the calendar year 2015 there were 13 of those 3 required further
action.
For the calendar year 2016 there were 8 none of these required further
action.
 
 
3. Which partner in the CSP is responsible for managing the community
trigger process?
 
DMBC Community Safety Team.
 
 
4. What case management system do you use for managing cases of
anti-social behaviour and who is responsible for managing this system?
Typically, how many cases are entered each year?
 
5. Please provide a copy of the risk assessment method and community
trigger questionnaire in place for managing anti-social behaviour.
 
Please find attached.
 
6. Would you be willing to discuss your management of ASB with us?
 
No.
 
If you have any queries or concerns then please contact me.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
 
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   01625 545 700
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC. The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself. You are free to use any information
supplied for your own use, including for non-commercial research purposes.
The information may also be used for the purposes of news reporting.
However, any other type of re-use, for example, by publishing the
information or issuing copies to the public will require the permission of
the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Nina Meredith
Information Governance Officer
Corporate Information Governance Team
Dudley MBC
Tel no: 01384 816956
 
 
 
 
 
 
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/

Dear Nina Meredith,

Thank you very much for this information. It is very helpful.
Could you please follow up on question 4 (see below), in reference to ASB cases in general, not just community trigger cases. It was left unanswered.

4. What case management system do you use for managing cases of anti-social behaviour and who is responsible for managing this system? Typically, how many cases are entered each year?

Yours sincerely,

Hayley Watson

Information Governance, Dudley Council

Dear Hayley Watson

I do apologise. Please see following response:

4. What case management system do you use for managing cases of anti-social behaviour and who is responsible for managing this system? Typically, how many cases are entered each year?

Caseworks provided by Hub Solutions. This is managed by the ASB Team.
We enter approximately 1650 cases per year.

Regards

Nina Meredith
Information Governance Officer
Corporate Information Governance Team
Dudley MBC
Tel no: 01384 816956

show quoted sections

Dear Nina,

Thank you for the prompt follow up and the additional details. We have now received all requested information.

Yours sincerely,

Hayley Watson

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