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Use of email services within all services centres / job centres

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Dear Department for Work and Pensions,

Please explain, in simple terminology that I can understand - without any internal abbreviations, if the department for work and pensions have and make use of e-mail services to confirm appointment times with claimants and/or to make general work related contact for:

1)Universal credit.
2) all departments within service centres

Explain in as much detail as possible by starting off with a simple yes/no answer followed by an explanation, making it a clear response.

Yours faithfully,

Shindpreet Singh Dhaliwal

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
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the response may be treated as Spam or Junk mail.  
 
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[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Shindpreet Dhaliwal,

I am writing in response to your request for information, received 21
February.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Dear [email address] on behalf of Operations FOI Team,

To whom it may concern,

The response to my request has been delayed. It can be seen that the only response was not a reply to my initial request and therefore was requested to make a minor change - which I did but again, no response to my request.

Therefore, I have no option but to send this to the information commissioner. Your superior who can look in to this for me and then give me that response I have been seeking for well over one month. It clearly states that any authority, by law, should reply within twenty days not well over one month.

This is the first request, as a new member I have put in and feel ashamed and very embarrassed on your behalf that due to such incompetence no one could even handle this basic of all queries.

If I do not get a further reply within fourteen days to my request I will seek further action against yourselves as this request WAS put in well before this recent outbreak of the coronavirus and no announcements were made by the government in regard to the recent changes. In that respect I look forward to your reply.

(If I get one)
Yours sincerely,

Shindpreet Singh Dhaliwal

Department for Work and Pensions

Thank you for your email.

DWP email addresses are changing and @dwp.gsi.gov.uk email addresses will soon cease to exist.

All future emails should be addressed @dwp.gov.uk. Please update any records you have.

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Please do not reply to this email, as it has been automatically generated from an unmonitored account.

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Dear Shindpreet Dhaliwal,

Our Ref: IR2020/17008

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

DWP Policy Group Freedom of Information,

1 Attachment

Dear Shindpreet Dhaliwal,

I am writing in response to your request for information, received 4th
April.

Please accept our sincerest apologies for the delay in responding to your
Freedom of Information request. You can normally expect a response to your
FOI request within 20 working days, however due to the current Covid-19
situation, all available Departmental resources are required on other high
priority areas.

Yours sincerely,

DWP Central FoI Team

We don't know whether the most recent response to this request contains information or not – if you are Shend please sign in and let everyone know.