Use of automatic calling system

Mr Brown made this Freedom of Information request to Merlin Housing Society

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Response to this request is long overdue. By law, under all circumstances, Merlin Housing Society should have responded by now (details). You can complain by requesting an internal review.

Dear Merlin Housing Society,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Merlin Enquiries, Merlin Housing Society

Thank you for contacting us. We will respond to your enquiry within 10
working days and talk to you about next steps. If you think your repair is
urgent, please call us on 0300 123 2222.

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Merlin Enquiries, Merlin Housing Society

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