Dear Mr Brown,

As you may be aware, Yorkshire Housing is not subject to the Freedom of
Information Act, but we will endeavour to provide answers to requests when
we are able. Yorkshire Housing aims to be accessible, accountable and
transparent to customers and other stakeholders in our work.

In response to your question, we can confirm that Yorkshire Housing does
not use automatic calling systems to contact tenants.

I trust this answers your query.

Kind regards,

Alex Barker

Assistant Company Secretary

Yorkshire Housing

Dysons Chambers, 12-14 Briggate, Leeds, LS1 6ER

Tel: 0113 825 6228

[1][email address]

[2]www.yorkshirehousing.co.uk

From: Mr Brown <[3][FOI #540049 email]>
Sent: 18 December 2018 12:48
To: SMB Customer Service Enquiries
<[4][email address]>
Subject: Freedom of Information request - Use of automatic calling system

Dear Yorkshire Housing,

I understand that some Housing Associations use automatic calling systems
to contact tenants for various reasons including those who may be in
arrears with their rent payments. I also understand that the use of
automated calling systems is subject to Ofcom’s Persistent Mis-use
Statement (December 2016) and UK Data Protection Legislation and enforced
by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to
contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from
being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

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