Use of automatic calling system

Mr Brown made this Freedom of Information request to Tower Hamlets Homes Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Tower Hamlets Homes Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

London Borough of Tower Hamlets,

Information request
Our reference: 14549801

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Dear Sir/Madam,
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 14
December 2018  requesting:

I understand that some Housing Associations use automatic calling systems
to contact tenants for various reasons including those who may be in
arrears with their rent payments. I also understand that the use of
automated calling systems is subject to Ofcom's Persistent Mis-use
Statement (December 2016) and UK Data Protection Legislation and enforced
by the Information Commissioners Office.

I'd like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to
contact tenants?
If so,
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from
being called?
 
We are dealing with your request under the Freedom of Information Act
2000  and we aim to send a response by 11 January 2019.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000  may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions  apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours faithfully
 
 
INFORMATION GOVERNANCE
Complaints and Information
020 7364 4736
[Tower Hamlets Homes Limited request email]
 
NOTE: Please do not edit the subject line when replying to this email.

London Borough of Tower Hamlets,

1 Attachment

Information request
Our reference: 14549801

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Dear Sir/Madam,
Your request for information has been considered under the requirements of
the Freedom of Information Act 2000.
I can confirm that the information requested is held by Tower Hamlets
Council and is attached to this email. 

The information has also been put on the [1]Council's Disclosure Log,
where you can also search for information supplied on other topics.

The Council's website www.towerhamlets.gov.uk contains a section on the
Freedom of Information Act that lists other publications readily available
from the Council under its Publication Scheme.

Conditions for the re-use of information where the copyright is owned by
the London Borough of Tower Hamlets can be found on our website.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:
 
Complaints and Information
Town Hall
Mulberry Place
5 Clove Crescent
E14 2BG
icw[Tower Hamlets Homes Limited request email] 
 
If you are still dissatisfied with the Council's response after the
internal review you have a right of appeal to the Information Commissioner
at:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF.
Telephone: 01625 545 700
Website: www.ico.gov.uk 
 

Yours faithfully
 
 
INFORMATION GOVERNANCE
Complaints and Information
020 7364 4736
[Tower Hamlets Homes Limited request email]
‏ 
 

References

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1. https://towerhamletsportal.icasework.com...