Use of automatic calling system

Mr Brown made this Freedom of Information request to Stockport Homes Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Stockport Homes Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Assurance - Stockport Homes, Stockport Homes Limited

Dear Mr Brown,

Our reference: FOI 3128

Thank you for your correspondence of 13th December 2018 where you requested information about automatic calling systems.

The information you requested is enclosed.

By providing a response to a Freedom of Information request, it does not automatically grant permission to re-use the information supplied.

Under UK copyright law you can (without permission) use any information supplied for the purposes of private study and non-commercial research. Similarly, information supplied can also be re-used for the purposes of news reporting. An exception to this is photographs.

Information where the copyright is owned and supplied by Stockport Homes can be re-used under the Open Government Licence. For information about this please see This does not apply to information which is copyrighted by a third party, you will need to apply for permission to re-use information under these circumstances.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within forty days of the date of receipt of the response to your original letter and should be addressed to: Assistant Chief Executive, Cornerstone, 2 Edward Street, Stockport. SK1 3NQ.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Best regards

Stephen Sermon
Risk and Information Governance
Stockport Homes
2 Edward Street
Tel: 0161 474 3144

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