Use of automatic calling system

Mr Brown made this Freedom of Information request to Rooftop Housing Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Rooftop Housing Group Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

David Harper, Rooftop Housing Group Limited

Dear Mr Brown


In response to your request for information regarding the use of automatic
calling systems.


As your request falls under the Freedom of Information Act 2000 and
Rooftop Housing Group is not classed as a public body under the Act, we
are not legally obliged to respond to your request.


However I can confirm that Rooftop Housing Group does not use an automatic
calling system to contact tenants.


I hope this answers you request.



David Harper
Information Officer
Rooftop Housing Group
01386 420800 extension 1324

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