Use of automatic calling system
Dear First Choice Homes Oldham,
I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.
I’d like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to contact tenants?
If so,
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from being called?
I look forward to receiving your reply soon.
Yours faithfully,
Mr Brown
Dear Mr Brown
In response to your request for information regarding the use of automated
calling.
Your request falls under The Freedom of Information Act which provides
public access to information held by public authorities as defined in
Section 3 of the Act. First Choice Homes is not classed as a public body
under that Act and we are therefore not legally obliged to provide any
information.
I can however advise that FCHO do not use an automatic calling system to
contact tenants.
Regards
Joanne Goodall, PC.dp
Governance and Corporate Support Manager
First Place, 22 Union Street, Oldham, OL1 1BE
Tel: 0161 393 5573
Email: [1][email address]
[2]www.fcho.co.uk
Joanne Goodall
Governance & Corporate Support Manager
First Choice Homes Oldham
First Place
22 Union Street
Oldham
OL1 1BE
T: 0161 393 5573
M: 07515188446
[3]www.fcho.co.uk
Visit our Website [4]www.fcho.co.uk
Follow us on Twitter [5]www.twitter.com/FirstForFCHO
Like us on Facebook [6]www.facebook.com/FirstChoiceHomesOldham
First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.
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