Use of automatic calling system

Mr Brown made this Freedom of Information request to Curo Housing Group
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Curo Housing Group,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

noreply@curo-group.co.uk, Curo Housing Group

5 Attachments

  • Attachment

    118120715070401539.gif

    1K Download

  • Attachment

    118120715070401739.gif

    1K Download

  • Attachment

    118120715070401939.gif

    2K Download

  • Attachment

    118120715070402139.gif

    1K Download

  • Attachment

    Freedom of Information request Use of automatic calling system.html

    2K Download

****This is an automatically generated response from an unmonitored mailbox,
please do not reply to this message****

Email Received: Friday, 7 December 2018 

 

 

Thank you for your email, we’ll reply to you within 3 working days.

 

If you have an emergency please call us on 01225 366000. Outside of our
opening hours this number will be diverted to our out of hours service.

 

Many thanks,

 

Customer Contact Team
Tel. 01225 366000
Opening Hours      
Monday to Friday 8.00am to 8.00pm

[1][IMG] Tried Curo Live Chat? [2]We’re available 8am-8pm
Mon-Fri.
01225 366000 [3]www.curo-group.co.uk
[4][IMG] [5][IMG] Find us on [6]Facebook and
[7]Twitter
Would you like to leave us a [8]Google Review? Please [9]tell us
here if you're unhappy with any aspect of our service so we can
put it right.
100 Best Not-for-Profit Organisations to Work For * Sunday Times
Best Companies 2018

Winner * Best Customer Impact * National Housing Maintenance
Forum Awards 2018

Winner * Outstanding Approach to Meeting Specialist Housing
Needs * UK Housing Awards 2018

Winner * Property Category * Bath Life Awards 2018

[10]Find out about other awards
Please consider the environment before printing.
This email, and any attachments, is confidential and may include
personal views which are not necessarily the views of Curo. If
you have received this email in error, please delete it and let
the sender know. Please do not use or copy this information or
send this email to anyone else.
Please note calls may be monitored or recorded. How we manage
privacy is here: [11]www.curo-group.co.uk/privacy
The Curo Group incorporates: Three companies registered in
England and Wales: Curo Group (Albion) Limited (Co. No. 4302179,
HCA No. LH4336); Curo Enterprise Limited (Co. No. 08103621) and
Curo Market Rented Services Limited (Co. No. 4705482). Three
charitable registered societies: Curo Places Limited (FCA No.
7091, HCA No LH4209); Curo Choice Limited (FCA No. 24208R); and
Mulberry Park Community Benefit Society (FCA No. 7696). The
registered office for all organisations in the Group is The
Maltings, River Place, Lower Bristol Road, Bath BA2 1EP.

References

Visible links
1. http://www.curo-group.co.uk/
2. https://www.curo-group.co.uk/contact-us/...
3. http://www.curo-group.co.uk/
4. http://www.facebook.com/curogroup
5. http://twitter.com/curo_group
6. http://www.facebook.com/curogroup
7. http://twitter.com/curo_group
8. https://goo.gl/efa65h
9. http://www.curo-group.co.uk/contact-us/f...
10. http://www.curo-group.co.uk/about-us/inf...
11. http://www.curo-group.co.uk/privacy

Curo Customer Services,

No we dont use automated calling systems.

From: [FOI #537695 email]

To: [Curo Housing Group request email]

Subject: Freedom of Information request - Use of automatic calling system

--------------------------------------------------------------------------

Dear Curo Housing Group,

I understand that some Housing Associations use automatic calling systems
to contact tenants for various reasons including those who may be in
arrears with their rent payments. I also understand that the use of
automated calling systems is subject to Ofcom’s Persistent Mis-use
Statement (December 2016) and UK Data Protection Legislation and enforced
by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to
contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from
being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #537695 email]

Is [Curo Housing Group request email] the wrong address for Freedom of Information
requests to Curo Housing Group? If so, please contact us using this form:
[1]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[3]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

[4][IMG] Tried Curo Live Chat? [5]We’re available 8am-8pm Mon-Fri.
01225 366000 [6]www.curo-group.co.uk
[7][IMG] [8][IMG] Find us on [9]Facebook and [10]Twitter
Would you like to leave us a [11]Google Review? Please [12]tell us here if
you're unhappy with any aspect of our service so we can put it right.
100 Best Not-for-Profit Organisations to Work For * Sunday Times Best
Companies 2018

Winner * Best Customer Impact * National Housing Maintenance Forum Awards
2018

Winner * Outstanding Approach to Meeting Specialist Housing Needs * UK
Housing Awards 2018

Winner * Property Category * Bath Life Awards 2018

[13]Find out about other awards
Please consider the environment before printing.
This email, and any attachments, is confidential and may include personal
views which are not necessarily the views of Curo. If you have received
this email in error, please delete it and let the sender know. Please do
not use or copy this information or send this email to anyone else.
Please note calls may be monitored or recorded. How we manage privacy is
here: [14]www.curo-group.co.uk/privacy
The Curo Group incorporates: Three companies registered in England and
Wales: Curo Group (Albion) Limited (Co. No. 4302179, HCA No. LH4336); Curo
Enterprise Limited (Co. No. 08103621) and Curo Market Rented Services
Limited (Co. No. 4705482). Three charitable registered societies: Curo
Places Limited (FCA No. 7091, HCA No LH4209); Curo Choice Limited (FCA No.
24208R); and Mulberry Park Community Benefit Society (FCA No. 7696). The
registered office for all organisations in the Group is The Maltings,
River Place, Lower Bristol Road, Bath BA2 1EP.

References

Visible links
1. https://www.whatdotheyknow.com/change_re...
2. https://www.whatdotheyknow.com/help/offi...
3. https://www.whatdotheyknow.com/help/ico-...
4. http://www.curo-group.co.uk/
5. https://www.curo-group.co.uk/contact-us/...
6. http://www.curo-group.co.uk/
7. http://www.facebook.com/curogroup
8. http://twitter.com/curo_group
9. http://www.facebook.com/curogroup
10. http://twitter.com/curo_group
11. https://goo.gl/efa65h
12. http://www.curo-group.co.uk/contact-us/f...
13. http://www.curo-group.co.uk/about-us/inf...
14. http://www.curo-group.co.uk/privacy

hide quoted sections

Dear Curo Customer Services,

That's great. Thank you for your help.

Yours sincerely,

Mr Brown