Use of automatic calling system

Mr Brown made this Freedom of Information request to City West Housing Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by City West Housing Trust.

Dear City West Housing Trust,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Humphreys,Matthew,

3 Attachments

Dear Mr Brown

 

Thank you for your E-mail

 

As an organisation not covered by the Freedom of Information Act we will
not be responding to the below request.

 

Many thanks

 

Matthew

 

 

Matthew Humphreys

Data Governance Manager

Risk and Assurance

ForViva

52 Regent Street

Eccles

M30 0BP

0161 605 7740

[1][email address]

[2]www.forviva.co.uk

 

 

 

From: Mr Brown [[3]mailto:[FOI #537688 email]]
Sent: 07 December 2018 14:23
To: Walkden Area Office (City West)
Subject: Freedom of Information request - Use of automatic calling system

 

This message originated from outside your organisation

Dear City West Housing Trust,

I understand that some Housing Associations use automatic calling systems
to contact tenants for various reasons including those who may be in
arrears with their rent payments. I also understand that the use of
automated calling systems is subject to Ofcom’s Persistent Mis-use
Statement (December 2016) and UK Data Protection Legislation and enforced
by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to
contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from
being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

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