Use of ATLAS System,

Kaelynn Narita made this Freedom of Information request to NHS England Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by NHS England.

Dear NHS England,

I am requesting information if the NHS, or any of your consultants, can access ATLAS, the Home Office's current case working database. I am requesting this information based on the data sharing information found on the UK gov website (https://www.gov.uk/guidance/nhs-entitlem...).

Yours faithfully,
Kaelynn Narita

CONTACTUS, England (NHS ENGLAND – X24), NHS England

**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​** 

    

Thank you for your email.    

   

We are currently receiving an extremely high volume of enquiries.  

    

You may find the following information helpful.   

    

How can the Customer Contact Centre help me?   

 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.   

   

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.    

   

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

   

[1]https://www.england.nhs.uk/contact-us/ho...

   

You can find out how to feedback or make a complaint about an NHS service
here:   

   

[2]https://www.england.nhs.uk/contact-us/co...

 

 

Covid-19 enquiries 

 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [3]NHS website. You can also find guidance
and support on the [4]GOV.UK website   

  

If you are contacting us about new COVID-19 treatments, more information
is available on the [5]NHS website.  

 

  

Does the NHS England Customer Contact Centre provide medical advice?   

No. Our advisors are not clinically trained and are unable to provide
medical advice.    

   

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

 

If you need help for a mental health crisis or emergency, you can get
24-hour support and advice.  [8]Find out where to get urgent help for
mental health 

   

There is more information about getting medical help on the [9]NHS
website.   

  

   

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?   

   

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.    

   

All hospitals have a Patient Advice and Liaison Service (PALS):   

   

[10]https://www.nhs.uk/common-health-questio....
   

   

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:   

   

[11]https://www.nhs.uk/Service-Search/Clinic...

 

Where can I find further information about NHS England and NHS
Improvement?

 

You can find information about our work on our
website: [12]https://www.england.nhs.uk/about/    

How do you use my information?

 

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [13]https://www.england.nhs.uk/contact-us/pr...

 

Thank you for your email.

   

NHS England Customer Contact Centre   

 

show quoted sections

FOICRM (NHS ENGLAND - X24), NHS England

Dear Kaelynn Narita, 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. Your request is being dealt with under the
terms of the FOI Act and will be answered within twenty working days. Your
reference number is FOI-2303-1950420.

For further information regarding the FOI Act, please refer to the website
of the [1]Information Commissioner’s Office (ICO). For further information
regarding NHS England, and the information we publish, please visit [2]our
website.

If you have any queries about this request or wish to contact us again,
please email [3][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Yours sincerely,

Freedom of Information

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email] 

show quoted sections

Kaelynn Narita

Dear FOICRM (NHS ENGLAND - X24),
I am requesting an update on the status of my request. My request is delayed as I expected a reply by the 27 of April, 2023.

Yours sincerely,

Kaelynn Narita

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Use of ATLAS System,'.

My request is delayed as I expected a reply by the 27 of April, 2023.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

Kaelynn Narita

CONTACTUS, England (NHS ENGLAND - X24), NHS England

*THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​**   

 

Thank you for your email.      

We are currently receiving an extremely high volume of enquiries.    

You may find the following information helpful.     

 

How can the Customer Contact Centre help me?     

 

We’re here to support patients and their representatives with enquiries
about healthcare services. 

 

We can also help with enquiries or complaints about healthcare in prison,
military healthcare and some specialised services that support people with
a range of rare and complex conditions.      

 

You can find out how to feedback or make a complaint about an NHS service
here:     

 

[1]https://www.england.nhs.uk/contact-us/co...

   

Covid-19 enquiries   

 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to
the [2]https://www.nhs.uk/covid-19-advice-and-s.... You can also
find guidance and support on the [3]GOV.UK website.   

 

If you are contacting us about new COVID-19 treatments, more information
is available on the [4]NHS website.    

 

Does the NHS England Customer Contact Centre provide medical advice?     

 

No. Our advisors are not clinically trained and are unable to provide
medical advice.      

 

For help from a GP, visit your GP surgery’s website, use an online service
to contact your GP, or call the surgery.     

 

For urgent medical help, use the [5]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.    

 

If you need help for a mental health crisis or emergency, you can get
24-hour support and advice.  To find out where to get urgent help for
mental health visit the [6]NHS website. 

 

There is more information about getting urgent medical help on the [7]NHS
website.  

 

How do you use my information? 

 

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [8]https://www.england.nhs.uk/contact-us/pr...

 

Thank you for your email. 

 

NHS England Customer Contact Centre     

show quoted sections

FOICRM (NHS ENGLAND - X24), NHS England

Dear Kaelynn Narita

You submitted a Freedom of Information (FOI) request on 28/03/2023.

This request reads:
I am requesting information if the NHS, or any of your consultants, can
access ATLAS, the Home Office's current case working database. I am
requesting this information based on the data sharing information found on
the UK gov website
([1]https://gbr01.safelinks.protection.outlo...).

NHS England may hold information relevant to your request and have sought
to provide a response to you although regretfully this has not yet been
possible and your case remains open. We apologise for the fact that we
have, so far, been unable to respond to your request.

We are writing to you regarding the Freedom of Information (FOI) you
submitted to NHS England, we sincerely apologise for the delay in a
response being sent to you and to ensure we can respond appropriately we
have commissioned Midlands and Lancashire Commissioning Support Unit
(MLSCU) to progress your request.

MCLSU are a fellow NHS organisation who work alongside NHS England with a
great deal of experience in handling FOI requests; your information has
remained confidential and secure within the NHS England systems.

Due to the time that has passed since you initially requested the
information we would like to establish if you still require NHS England to
review what information is available. Should you wish for MLCSU to
continue processing your request we ask that you confirm this by
responding to this email at [2][email address] by no later than 22
November 2023. If we do not hear from you by this date, we will consider
that you no longer wish to pursue your request and your case will be
withdrawn.

Once again, please accept NHS England’s apology for the oversight and
subsequent delay. 

Yours sincerely,
Midlands and Lancashire Commissioning Support Unit, FOI Team.
On behalf of NHS England 

 

show quoted sections