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Urgent Request for Translation and Interpretation Services 2023/2024

Fisher Harvey made this Freedom of Information request to Knowsley Metropolitan Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Fisher Harvey
Delivered

Dear Knowsley Metropolitan Borough Council,

I am writing in hopes of acquiring information to as part of research into LAs spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.

I have already referred to the FOI Act and understand that the information requested below are not exempt from the public domain. As such, under the FOI Act, can we please ask for the following information at your earliest convenience to enable me conclude my project:

In the past 12 months, please confirm

1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many end-users did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Council?
13) When did the current contract come into effect?

Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available to identify where the public money is spent.

Yours faithfully,

Fisher Harvey

Link to this Report
Freedom of Information, Knowsley Metropolitan Borough Council

Thank you for your email.

We will aim to contact you within 3 working days. In the meantime, further
information is provided within the Make a Freedom of Information request
at
[1]https://www.knowsley.gov.uk/your-council...

Kind regards,

Customer Liaison Team

This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

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1. https://www.knowsley.gov.uk/your-council...

Link to this Report
Freedom of Information, Knowsley Metropolitan Borough Council

Dear Fisher Harvey,

Thank you for your email received on 6 December 2024 requesting information about Translation and Interpretation Services 2023/2024.

Please note you can now log a Freedom of Information request on our online portal on the following link.

https://www.knowsley.gov.uk/your-council...

I have recorded your request for information under reference F2024.12.8467.

This has been passed to the relevant service and you will receive a response by 9 January 2025.

In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).

You will be informed if a fee is to be applied before information is to be provided.

If you need further information please contact me.

Kind regards,

Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside,

show quoted sections

Link to this Report
Knowsley Metropolitan Borough Council

Your FOI request has been completed

Dear Fisher Harvey

Your FOI with Reference Number : 8467 has been completed please [1]click
here to view it
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk

This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/

Link to this Report
Knowsley Metropolitan Borough Council

Your FOI request has been completed

Dear Fisher Harvey

Your FOI with Reference Number : 8467 has been completed please click on the link
below to view it

[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk

This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Fisher Harvey please sign in and let everyone know.