Urgent Request for Translation and Interpretation Services 2023/2024
Dear Devon Partnership NHS Trust,
As an independent journalist, I am writing in hopes of acquiring information to as part of research into NHS and local authority spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.
I have already referred to the FOI Act and understand that the information requested below are not exempt from the public domain. As such, under the FOI Act, can we please ask for the following information at your earliest convenience to enable me conclude my project:
In the past 12 months, please confirm
1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many patients did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Trust?
13) When did the current contract come into effect?
Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available to identify where the public money is spent.
Yours faithfully,
Allen Brown
Hi Allen
Devon Partnership NHS Trust confirms safe receipt of your Freedom of Information request and will respond within 20 working days.
Regards
Information Governance
Prentice, Langdon Hospital
Dawlish, EX7 0NR
Tel: 01392 675678
http://www.dpt.nhs.uk/
________________________________________
From: Allen Brown <[FOI #1210093 email]>
Sent: Thursday, December 5, 2024 10:09:27 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London
To: SAFER-INFORMATION (DEVON PARTNERSHIP NHS TRUST)
Subject: Freedom of Information request - Urgent Request for Translation and Interpretation Services 2023/2024
[You don't often get email from [FOI #1210093 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Dear Devon Partnership NHS Trust,
As an independent journalist, I am writing in hopes of acquiring information to as part of research into NHS and local authority spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.
I have already referred to the FOI Act and understand that the information requested below are not exempt from the public domain. As such, under the FOI Act, can we please ask for the following information at your earliest convenience to enable me conclude my project:
In the past 12 months, please confirm
1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many patients did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Trust?
13) When did the current contract come into effect?
Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available to identify where the public money is spent.
Yours faithfully,
Allen Brown
-------------------------------------------------------------------
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[FOI #1210093 email]
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Hi Allen
Before the Trust receives and processes your request, can you please confirm that you are only submitting this request for your personal use or that of an unstructured group. We would draw your attention to the ICO guidance here:
https://ico.org.uk/for-organisations/foi...
If you are making this request as an agent on behalf of another party for example an employee on behalf of employer, you need to declare the company’s name. A request which only includes the real name of the agent will be invalid.
Please note: The Trust cannot assess fair processing without your response to this email. We will not receive or process your request without clarification. We will not send you a reminder letter and the Trust will close your case. Additionally, there is no right of appeal with the ICO, if the real name of any organisation you work for is not used.
Regards
Information Governance
Prentice, Langdon Hospital
Dawlish, EX7 0NR
Tel: 01392 675678
http://www.dpt.nhs.uk/
________________________________________
From: Allen Brown <[FOI #1210093 email]>
Sent: Thursday, December 5, 2024 10:09:27 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London
To: SAFER-INFORMATION (DEVON PARTNERSHIP NHS TRUST)
Subject: Freedom of Information request - Urgent Request for Translation and Interpretation Services 2023/2024
[You don't often get email from [FOI #1210093 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Dear Devon Partnership NHS Trust,
As an independent journalist, I am writing in hopes of acquiring information to as part of research into NHS and local authority spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.
I have already referred to the FOI Act and understand that the information requested below are not exempt from the public domain. As such, under the FOI Act, can we please ask for the following information at your earliest convenience to enable me conclude my project:
In the past 12 months, please confirm
1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many patients did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Trust?
13) When did the current contract come into effect?
Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available to identify where the public money is spent.
Yours faithfully,
Allen Brown
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #1210093 email]
Is [Devon Partnership NHS Trust request email] the wrong address for Freedom of Information requests to Devon Partnership NHS Trust? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...
https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
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