Urgent Request for FOI for Interpreting and Translation Services

Dear Kent Community Health NHS Foundation Trust,
We are writing to request the following information under the FOI .
This information is extremely important for our next publication on equality and diversity and transparency on public sector contracts with private sector organisations and the benefits they offer:
1. Who is your current provider of interpreting and translation services?
Please can you provide financial information relating to the:
1. total cost of interpreting services in the last 2 years and the number of requests made
2. total cost of translation services in the last 2 years and the number of requests made
3. total cost of BSL interpreting in the last 2 years and the number of requests made

* Hourly cost of face to face interpreting services
* Cost per minute of telephone interpreting services
* Breakdown of the top 10 most popular languages
* Can you please provide details of your current provider?

Most importantly, can you please confirm based on what quality standards your current provider was awarded the contract i.e.?
1. How they do ensure their quality of for each of the service on this contract in accordance with your contract specifications?
2. How do they ensure that only qualified interpreters /translators are assigned on jobs?
3. How do they approach the successful performance of this Contract in accordance with the contract specifications?
4. Can we please ask for detailed explanation of their approach in relation to their secure recruitment, ensuring quality, their credentials and security of information?
5. How many complaints have been logged against the contractor over the past 2 years?
6. Can you please explain what experience your current provider has in the delivery of this Contract?
7. Can you please explain the quality of their Translating / Interpreting Staff to deliver this Contract in particularly their:
• Professionalism, competencies and training
• Interpreting practice requirements

8.What systems and processes do they have in place to monitor, evaluate and report on this contract particularly regarding each service procured through the current provider.
9. What innovative approaches the have in place to: Ensure linguist availability in the geographic areas?
10. How they do ensure that they have a good understanding of the diverse growing community needs in the region and how they would meet the potential increases in services?
11. What are your organisation’s top 5 KPIs and how they are ensured by the current provider?
12. How do they deal with complaints and what is their complaint procedure?
Please can you provide the name, job title, email address and contact number for the person(s) responsible

• for awarding any contracts relating to these services
• For managing the day to day running of the services

Your swift response would be much appreciated.

Yours sincerely,

Yours faithfully,

Adrian