Updated Managed Migration Guidance

Rachel Service made this Freedom of Information request to Department for Work and Pensions Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Department for Work and Pensions did not have the information requested.

Dear Department for Work and Pensions,
In response to FOI2023/10502 you provided guidance for staff working with claimants on the Managed Migration of UC. Please can you provide the most recent versions of these documents / any new documents that have been issued to these staff.

Additionally, can you provide any documents relating to the inclusion of couples in the Managed Migration process and how staff should handle this.

Yours faithfully,

Rachel Service

DWP freedom-of-information-requests, Department for Work and Pensions

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freedom-of-information-request@dwp.gov.uk,

5 Attachments

  • Attachment

    Annex A Move to Universal Credit managed migration v2 redacted.pdf

    1.3M Download View as HTML

  • Attachment

    Response to FOI2023 43025.pdf

    57K Download View as HTML

  • Attachment

    Annex B Move to Universal Credit managed migration transitional protection top up payment v2 redacted.0.pdf

    1.6M Download View as HTML

  • Attachment

    Annex C Move to Universal Credit managed migration transitional capital disregard v2 redacted.0.pdf

    879K Download View as HTML

  • Attachment

    Annex D Migration Notice helpline LTT v14 redacted.0 final.pdf

    7.7M Download View as HTML

Dear Rachel Service,

I am writing in response to your request for information, received 5th
June.

Please note, this is e-mail 1 of 2 which includes Annex A, B, C and D.

Yours sincerely,

DWP Central FoI Team

freedom-of-information-request@dwp.gov.uk,

7 Attachments

Dear Rachel Service,

I am writing in response to your request for information, received 5th
June.

Please note, this is e-mail 2 of 2 which includes Annex E, F, G, H, I and
J.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

'Exclusions' include 'in receipt of housing benefit only and are living in specified or temporary accommodation':

https://www.whatdotheyknow.com/request/9...

Guy Opperman's answer to a parliamentary question from Sir Stephen Timms did not include 'only':

UIN 189742, tabled on 15 June 2023

'We are not currently moving claimants who have Housing Benefit onto Universal Credit.'

https://questions-statements.parliament....

Dear Department for Work and Pensions,

By 30th June 2023 (the date of your response) it had been announced that couples were being included in the Managed Migration process. However, the document you provided named 'Annex I Exclusions and Deferrals...' states that couples will not receive Migration Notices yet. Please can you provide an up-to-date version of this document with the current list of exclusions and deferrals.

Yours faithfully,

Rachel Service

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Rachel Service,

I am writing in response to your request for information, received 25th
July.

Yours sincerely,

DWP Central FoI Team