Upcoming New Routemaster routes converting to front door only boarding

This request has been reported as needing administrator attention (perhaps because it is vexatious, or a request for personal information)

Dear Transport for London,

1. Can you list the upcoming New Routemaster routes converting to front door only boarding?

2. Can you provide the dates of the NRM front door conversion?

3. Can you provide the date of the full completion for the NRM front door only boarding conversion?

4. What is the cost of the NRM front door only boarding project?

5. Will the change affect the open boarding for the electric single deck routes 507 and 521?

6. Do TfL plan to increase the bus fleet with 3 door (and 2 staircase) buses to enable faster boarding on more bus routes?

7. What are the future plans for the New Routemaster project?

8. Why is the New Routemaster a diesel hybrid instead of a zero emission hydrogen or electric bus?

9. What is the purpose of the New Routemaster project including the total costs?

10. Do TfL plan to replace all the New Routemasters with double deck electric buses to meet the target of making London carbon neutral by 2030?

11. When do TfL plan to start a new project to succeed the New Routemaster bus?

Yours faithfully
Edward Sutherland

FOI, Transport for London

Dear Mr Sutherland

TfL Ref: 3638-1920

Thank you for your request received by Transport for London (TfL) on 22 February 2020 asking for information about New Routemaster buses.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

A response will be sent to you by 23 March 2020.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.
Yours sincerely

Sara Thomas
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

1 Attachment

 

 

Dear Mr Sutherland

 

TfL Ref: 3638-1920

 

Thank you for your request received by Transport for London (TfL) on 22
February 2020 asking for information about New Routemaster buses.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold some of the information you require.  Your questions
and our replies are as follows:

 

1.Can you list the upcoming New Routemaster routes converting to front
door only boarding?

We expect the next upcoming routes to be 3, 16, 24, 27, 68, 91, 148, 159,
168, 189, 390 in March.

After that we expect routes 9, 11, 12, 59, 87, 137, 176, 211 to convert in
April.

Later in spring, we hope the 67, 73, 76, and 253 will follow suit.

 

2. Can you provide the dates of the NRM front door conversion?

See above.

 

3. Can you provide the date of the full completion for the NRM front door
only boarding conversion?

Not yet, as the dates haven’t been confirmed. Our aim is to roll out this
change as quickly as possible so that all NRMs are operating the same way.

 

4. What is the cost of the NRM front door only boarding project?

There is a budget of around £900k to convert all NRMs to front-door
boarding. This includes all related driver training, communications and
engineering costs. We expect reduced fare evasion to more than offset this
cost within a year or two.

 

5. Will the change affect the open boarding for the electric single deck
routes 507 and 521?

The changes above are limited to New Routemasters. Routes 507 and 521
which are single decks and do not have high fare evasion rates will remain
two-door boarding to clear some of London’s busiest stops

 

6. Do TfL plan to increase the bus fleet with 3 door (and 2 staircase)
buses to enable faster boarding on more bus routes?

No.

 

7. What are the future plans for the New Routemaster project?

There are no plans for further New Routemaster vehicles, and the contract
for the 1,000 buses has been completed.

 

8. Why is the New Routemaster a diesel hybrid instead of a zero emission
hydrogen or electric bus?

Hybrid buses like New Routemasters came onto the market many years before
pure electric vehicles in the bus sector and offered a proven and
affordable way to reduce emissions such as CO2. While hydrogen fuel-cell
technology was successfully trialled in the London fleet much earlier, the
hydrogen industry was a long way from full commercialisation. One of the
reasons for trialling such technologies in London and other European
cities was to demonstrate an emerging market and encourage producers to
move towards larger scale production. As they continue to be produced in
small numbers, the capital costs of vehicles remain much higher than
conventional low-emission diesel buses.

 

9. What is the purpose of the New Routemaster project including the total
costs?

We are changing to front-door boarding to reduce the likelihood of
customers coming on board without paying and reduce customer complaints
about this issue. This will help reduce fare evasion which is currently
more than double the rate on New Routemasters than elsewhere and is taking
away revenue we need to invest in improving transport for everyone. Our
last estimates for fare evasion on NRMs indicated around £3.6 million is
lost each year. There will also be accessibility benefits as wheelchair
users, who have always been able to use the middle doors of NRMs, will
find that by only allowing those who need the accessibility ramp to board
via the middle doors, and do so by opening these before the front doors
before other customers board here, gives them greater priority.  

 

10. Do TfL plan to replace all the New Routemasters with double deck
electric buses to meet the target of making London carbon neutral by 2030?

Our Business Plan objective is to make the bus fleet zero-tailpipe
emission not later than 2037. As climate change is becoming a more
pressing concern, we are looking at what would be required to electrify
the bus network sooner.

 

11. When do TfL plan to start a new project to succeed the New Routemaster
bus?

There is no plan for a successor vehicle at this time but some
manufacturers have taken some of the rounded design features from the
vehicle and used them on their own makes and models.

 

 

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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