John O'Sullivan
Date
3 April 2024
Post Office
100 Wood Street
request-1095377-
London EC2V 9ER
xxxxxxxx@xxxxxxxxxxxxxx.xxx
Your Ref: FOI2023/00369
Classification:
Public
Dear John O'Sullivan,
Freedom of Information Request – FOI2024/00369
We are writing in response to your email received by Post Office Limited (“
Post
Office”) on 1 March, which has been dealt with under the terms of the Freedom of
Information Act 2000 (“
FOIA”).
In your email you have requested the information shown verbatim in bold below:
“
In your unauthorised submission to Sir Wyn you claim"The organisation and
hierarchy of POL was such that junior employees did not feel able to escalate
issues upwards which resulted in insufficient overview being taken at
appropriately senior levels"Can you supply incidents,dates and evidence of this
because all the contemporary evidence supplied by current and former members
of the Post Office payroll suggests that they fulfilled all their instructions to the
letter and carried out no actions that demanded reporting to senior levels?”
The quote you provided in your information request was taken from the Post Office
Horizon IT Inquiry (“
POHIT”) Phase 4 closing submission and can be found at the
following link:
https://www.postofficehorizoninquiry.org.uk/sites/default/files/2024-
02/SUBS0000028.pdf
At the end of the quote (paragraph 6.1, found on page 2), there was a footnote
which provided two examples of POHIT witness evidence to support this specific
Page 1 of 3
Post Office Limited is registered in England and Wales. Registered No. 2154540.
Registered Office 100 Wood Street, London WC2V 7ER
postoffice.co.uk
Post Office and the Post Office logo are registered trade marks of Post Office Limited.
statement. For ease, links to the witness evidence at the POHIT and referred to in
the statement, can be found at the following links:
https://www.postofficehorizoninquiry.org.uk/hearings/phase-4-10-october-2023-0
https://www.postofficehorizoninquiry.org.uk/hearings/phase-4-6-december-2023
It is possible that other witness evidence at the POHIT would further support this
statement and you can find a link to the website below:
https://www.postofficehorizoninquiry.org.uk/reports-and-statements
As the information is reasonably accessible to you by other means, Post Office are
not required to provide a copy of the information with this response, under section
21 of the FOIA.
If you are dissatisfied with the handling of this response, you do have a right to
request an internal review. You can do this by writing to the address above within 40
working days of receipt of this response stating your reasons for your internal review
request or alternatively, by emailing xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx
.
If, having requested an internal review by Post Office, you are still not satisfied with
our response you also have a right of appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
www.ico.org.uk/foicomplaints
Yours sincerely,
Information Rights Team
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx. uk
Page 2 of 3
postoffice.co.uk
Classification
https://corporate.postoffice.co.uk/en/governance/access-to-information/access-to-
information/
Post Office Limited is committed to protecting your privacy, information about
how we do this can be found on our website at www.postoffice.co.uk/privacy
Page 3 of 3
postoffice.co.uk
Classification
