Unofficial London Underground style passenger information signs - complaints received and resources expended

James Arthur Cattell made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

James Arthur Cattell

Dear Transport for London,

I note that a "cease and desist" letter was emailed to Mr Tim Waters on 10 December 2015 (see https://thinkwhere.wordpress.com/2015/12...)

Without disclosing personal information, breaching confidentiality obligations or putting Tim Waters at risk of harm, please fulfil the following requests:

1) Provide data on complaints about the "Unofficial London Underground style passenger information signs" broken down by channel of receipt, ie:
* online form via your websites
* email
* phone
* textphone
* post
* social media (broken down by each account that was contacted)
* any other means that you hold data on

2. Provide data on resources expended on creating the "cease and desist" letter to Tim Waters broken down by:
* TfL staff time
* cost of external legal advice

Yours faithfully,

James Arthur Cattell

FOI, Transport for London

Dear Mr Cattell

 

TfL Ref: FOI-1750-1516

 

Thank you for your email received by Transport for London (TfL) on 14
December 2015 asking for information about unofficial London Underground
style passenger information signs.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 15 January. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

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FOI, Transport for London

1 Attachment

Dear Mr Cattell

 

TfL Ref: FOI-1750-1516

 

Thank you for your email received by Transport for London (TfL) on 14
December 2015 asking for information about unofficial London Underground
style passenger information signs.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold some of the information you require.

 

We do not record complaints specifically in relation to ‘unofficial
passenger signage’ and so are unable to provide you with information on
how many such complaints may have been received. In any event the letter
you refer to was not written in response to complaints received from the
public but for the reasons specified within the letter itself.

 

The letter was produced by TfL’s Legal Department. It is estimated that
the drafting of the letter took one hour. No external legal advice was
obtained.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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