Dear SE Trains Limited,

Under the FOI, I wish to know

1 - How many times the barriers have been left unmanned at Gillingham and the estimated cost of lost revenue since the franchise returned to Government control:

Times of interest:

Am Peak
Am Peak from 10am to noon
Pm Peak until 11pm

2 - I wish to know why these gates are left open at Gillingham on a regular basis and if you have been advised by any law enforcement agencies if this attributes to drug running in the Medway Towns?

Yours faithfully,

David

Information Rights, SE Trains Limited

Dear Mr Bain,

I acknowledge receipt of your FOIA request.

We aim to respond to your request within 20 working days of receipt. If we are not able to we will let you know why and confirm the date by which a response will be made.

Regards

Mark Willson
Data Protection and FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

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Information Rights, SE Trains Limited

Dear Mr Bain,

Please find our response to your request for information about unmanned barriers and lost revenue at Gillingham station since October 17th 2021.

Unmanned Barriers

I can confirm that we hold the information on unmanned barriers, however this information is exempt from disclosure because the cost of retrieving it would exceed the ‘appropriate limit’ that is set out in section 12 of the FOIA.

Section 12 of the FOIA Section 12(1) of the Freedom of Information Act 2000 and sections 4(3) and 4(4) of the ‘Fees Regulations’ 2004 allow a public authority to refuse a request if the cost of determining if the information is held, and then locating, retrieving and extracting that information would exceed the ‘appropriate limit’ of £450. This figure is equivalent to 18 hours work, at a set rate of £25 an hour. The Information Commissioner’s guidance explains that when we refuse a request using section 12 of the FOIA, we need to include ‘a reasonable estimate’ of the cost, and an explanation of the process we would need to follow to retrieve the information.

To retrieve the information requested we would have to manually review rosters for each week and compare to other data sets in order to derive the information requested. We estimate this would take four to five days to complete.

Estimate of Lost Revenue
We do not hold this information. This is because it is not possible to estimate or attribute any revenue loss to a gateline being open.

Reason Gatelines Have Been Unmanned
This is due to a combination of vacancies, sickness absences and other duties, such as safety critical dispatch taking precedent.

Advice From Law Enforcement
We have received no communication from law enforcement linking open gatelines to drug running in the Medway towns.

Regards

Mark Willson
Data Protection and FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

Appeal Rights

If you are unhappy with the way your request has been handled and wish to make a complaint or request a review of our decision, please write to the Southeastern Company Solicitor, 2nd Floor, 4 More London Riverside, SE1 2AU, or by email at [email address]

Your request must be submitted within 40 working days of receipt of this letter.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/

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