Unjustified delays by the adjudicator's office.

The request was successful.

Dear The Adjudicator’s Office,

In Appendix B of the adjudicator's office (ao) Service Level Agreement with HMRC it states:

'When requested by the ao HMRC should provide case reports within 30 working days.'

It took HMRC over five months to send the adjudicator's office a report concerning my complaint.
In the 2015 adjudicator's office report it stated:
'There is no delay in putting cases into investigation'.
After nearly two months the adjudicator's office still have not sent me a copy the requested HMRC report.
So, seven months later I am still waiting for the fabled report.
(1) How many case reports in 2015 requested by the adjudicator's office from HMRC took more than 30 working days to arrive at the ao?

The adjudicator's office states that when they receive a requested report from HMRC they will then send the complainant a copy of that report.

(2) How long did it take the adjudicator's office, on average, during 2015 to send copies of reports from HMRC to complainant's?

(3) What was the longest wait in 2015 that a complainant had to wait for the adjudicator's office to send the complainant a copy of a requested HMRC report? That is the time taken for HMRC to send the ao a requested report, and then the time taken for the ao to send the complainant a copy of that report?

Yours faithfully,

M Boyce

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Date: Sun, 20 Mar 2016 00:38:05 +0000
From: M Boyce <[FOI #323520 email]>
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Sent request to The Adjudicator’s Office again, using a new contact address.

The Adjudicator’s Office

 
 
FOI 1543 /16
 
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Dear The Adjudicator’s Office,

My FOI request was to the adjudicator's office (ao) ( it's not capitalised, for some reason), NOT HMRC. How can the ao be independent and impartial if it is run BY and controlled BY HMRC, and not just run WITH HMRC? It's like the First Tier Tribunal is supposedly 'independent' of the Government - the Ministry of Justice (which includes the First Tier Tribunal) - a government department - investigates other government departments, like the non-ministerial department, HMRC. Independent? Impartial? Not a chance!
If the ao is run by and for HMRC, then what are the chances of it being 'independent' or truly impartial?
It turns out that the ao does in fact uphold the majority of complaints brought to it about HMRC, but will it uphold a complaint that involves HMRC being involved in fraud and deception ( and I do not make that accusation lightly, or without certainty) on an industrial scale? We'll see.

Yours faithfully,

M Boyce

M Boyce left an annotation ()

Thanks for your email J Wilson.

No to the bankruptcy question.
Sorry to hear that the adjudicator's office have not replied to your communications.
It's time to find out what is going on with the adjudicator's office and HMRC.

Dear The Adjudicator’s Office,

You are supposed to reply to my FOI request legally by the 19 April. Are you going to do so?

Yours faithfully,

M Boyce

Dear The Adjudicator’s Office,

That'll be a no then. Good old HMRC, or is that the 'independent' adjudicator's office, or perhaps it is a clown masquerading as one or the other? There's no difference.
The adjudicator's office, which is gate-keepered and run by HMRC, investigates complaints about HMRC?
That's not going to end well. It's like the Conservative party being investigated by the Conservative party.
I will email you every working day until you can be bothered to reply.

Yours faithfully,

M Boyce

The Adjudicator’s Office

1 Attachment

Dear M Boyce

 

Please find attached the Adjudicator's Office response to your information
request.

 

Yours sincerely

 

Teresa Chance | HMRC Freedom of Information Team | Rm 1C/23 100 Parliament
Street | London | SW1A 2BQ | Tel: 03000 586419

 

 

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J Wilson left an annotation ()

What undermines this is the fact that the 'Adjudicator' hasn't responded to me in over a year. And what undermines the alleged 'impartiality' of all so called Ombudsmen Services, is their complete ignorance of Human Rights in International Law which are violated by UK Laws and its Courts too.

See http://38d.gs/1zzrP1t & http://goo.gl/rS4HKp that anyone reading this needs to support & share using #tibohr too.

M Boyce left an annotation ()

Thanks for your post J Wilson.
The Adjudicator's Office cannot possibly be either independent or impartial because it is part of HMRC. The AO say they deal with HMRC at 'arms length'- somewhat like when you get the Mr Muscle out to clean the drains - you don't really want to know what's lurking down there! In reality the AO actually get down and dirty and up close and personal with HMRC because they are one and the same: the Adjudicator's Office is the flippy -floppy left arm that is controlled by the bent right arm that is HMRC.
As for the Parliamentary Ombudsman, well they are also part of the establishment, so I would't trust them as far as either of my long arms could throw them.

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