University Mailroom Operation

Response to this request is long overdue. By law, under all circumstances, University of Wolverhampton should have responded by now (details). You can complain by requesting an internal review.

Dear University of Wolverhampton,

1. Does the university have a centralised mailroom for all incoming post/mail?
a. If so, is this managed by university employees?
b. if not, who manages the incoming post/mail on behalf of the university and what is the annual cost of the contract?
c. When is the contract up for renewal?
d. If there is not a centralised mailroom, has the university considered centralising mailroom operations to a single site/operation?
e. How many smaller mailroom operations are there across the university estates portfolio?
d. what is the cost of each individual mailroom including estates, FTE and hardware etc?

2. What is the annual cost for the mailroom operation, either managed on-site or off-site by a 3rd party?
a. If a physical delivery of mail takes place, please also include FTE, Vehicle cost, courier etc
b. How many FTE (full time employees) are responsible for managing (sorting, opening, delivering, collecting etc) mail within the university?
c. What is the annual cost of these FTE?

3. What are the daily/weekly/monthly/annual volumes of incoming mail managed/received by the university?
a. Are these figures captured for different mail types and/or different departments/faculties within the university?
b. If so, what is the breakdown?

4. Is any of the mail received opened and scanned at source?
a. If so, what hardware is used to open and scan the content?
b. If so, what software is used to deliver the image to the correct person(s) or work queue?
c. if so, what is the annual cost for the maintenance and licensing of such hardware and software?

5. Who is responsible for the management of the mailroom operation?
a. Please provide name and email contact details for the relevant role(s)
b. If estates have a strategic responsibility for mailroom, please also provide the name and email address for the estates manager or director.

6. What level of pre-sortation takes place for incoming mail?
a. If Royal Mail provide a pre-sortation delivery, what is the annual cost to the university?
b. Are there further sorts of mail content then completed by university employees?

Yours faithfully,

Daniel Stonard