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University IT Infrastructure information

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Dear University of Reading,
Having looked on the website of "What do they know" I see no information relating to previous requests on IT infrastructure.

Under the Freedom of Information Act 2000 may I kindly request the following information about the Universities IT Infrastructure. The information needed is as follows:

IT Compliant Route to purchase
What Frameworks are used for IT Procurement? (ie. SSSNA, NEUPC, Janet, CCS, CPC)?

Desktop
Number of Desktops?
Do you use VDI?
If so what platform do you use?
Desktop major Refresh date?
Date existing support contract ends?
VDI refresh date (if relevant)?

Datacentre
Has the University implemented Hyper Converged Infrastructure (HCI)?
Is the University investigating Hyper Converged Infrastructure (HCI)?

Servers
Number of Windows Servers?
Number of UNIX/Linux Servers?
Server platform?
Virtualisation platform?
What operating system do you use?
Virtualisation & Licence support refresh dates?
Percentage of infrastructure Virtualised?
Server Refresh Date?
Value of current server support contract?

Storage
Volume of Data in TBs
Storage Vendor?
Storage Virtualisation?
Do you use Hybrid storage arrays?
Storage Refresh Date?
Date Storage support contract ends?
Value of storage support contract?

Backup
Tape vendor?
Disk backup?
What backup software do you use?
Backup refresh date?
Date backup support contract ends ?
Value of backup support contract ?
Disaster Recovery contract renewal date?

Network
Network vendor?
If you use Cisco, do you use Smart Collector?
How many switches?
How many routers?
How many wireless controllers/ AP’s?
Network speed?
Network contract start date?
Date Network Support ends / is refreshed
Value of existing Network support contract ?
Network virtualisation?

Security
IT Security vendors used?
IT Security Support renewal date?
Do you use 2FA?
What web and email filtering is used?
What DLP is in place?
What SIEM solution is used?
What intrusion prevention is used?
What endpoint security is used?

Cloud
Are you using or are interested in AWS/Google or Azure for cloud services?
Do you use any Cloud File Storage? If so, what?

Data Destruction
Is there a Data Destruction Policy in place?
Do you destroy HDD onsite or outsource the service?
Current Supplier of HDD destruction services?
Is the HDD wiped / degaussed before leaving your datacentre?
Approx Number of drives destroyed/wiped per annum?

Thanking You
Francois Charles

IMPS, University of Reading

Dear Mr Charles

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 14/08/2017.

In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.

Yours sincerely,

Sinead Latham

Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

IMPS, University of Reading

Dear Mr Charles,
 
We have completed the compilation of information in response to your
request.
 
We can confirm that we do hold the information specified in your request.
Our responses are given beneath each of your questions below.
  
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[1]www.reading.ac.uk/freedom-of-information-policy
 
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:
 
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Email: [email address]
 
Yours sincerely
 
 
Rebecca Daniells
IMPS Officer
 
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[University of Reading request email]    t: +44 (0)118 378 8981    [2]www.reading.ac.uk/foia
 
 
 

Dear Rebecca Daniells
You mentioned in your reply that you have inserted the answers below the questions. Yet there do not seem to be any answers below the questions as described by yourself? Please could you re-send with the answers?

Apologies for the extra work.

Yours sincerely,
Francois Charles

IMPS, University of Reading

Dear Francois,
 
Thank you for your email. I have checked our original reply to this WDTK
address and it did contain the answers, though I can see that this has not
come through to the WDTK site for reasons unknown.
 
This has been forwarded and is below.
 
Unfortunately, we have no control over any possible functionality issues
of the WDTK site. If you still cannot view the responses at the foot of
this email, is there an alternative address we could send these to?
 
If so, please contact me direct at [1][University of Reading request email] . Please be aware
that any alternative address you post in response to this email will be
publically accessible.
 
Kind Regards
 
Rebecca Daniells
 
IMPS Officer
 
University of Reading
_____________________________________________
From: IMPS
Sent: 12 September 2017 18:12
To: 'Francois Charles' <[FOI #425304 email]>
Subject: IMPS#01975 - University IT Infrastructure information
 
 
Dear Mr Charles,
 
We have completed the compilation of information in response to your
request.
 
We can confirm that we do hold the information specified in your request.
Our responses are given beneath each of your questions below.
  
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[2]www.reading.ac.uk/freedom-of-information-policy
 
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:
 
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Email: [3][email address]
 
Yours sincerely
 
 
Rebecca Daniells
IMPS Officer
 
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[4][University of Reading request email]    t: +44 (0)118 378 8981   
[5]www.reading.ac.uk/foia
 
 
 

Dear Rebecca
I'm afraid that the information that you have provided is still not showing. As per your request to provide an alternate email address - please could you forward the information to : [email address]

I will notify the webmaster of this site about the information not showing.

Many thanks once again
Yours sincerely,

Francois Charles

IMPS, University of Reading

Dear Francois

We have forwarded the FOI response to the email address you provided. Please do come back to us if there are any further issues accessing the response.

Kind regards,

Sinead Latham

Information Compliance Officer
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

Richard Taylor left an annotation ()

The response has been provided by adding material to the quoted copy of the original message.

Due to a problem with WhatDoTheyKnow the link to "show quoted sections" was omitted; the quoted sections link may now be available or the content can be accessed via:

https://www.whatdotheyknow.com/request/u...

--
Richard - WhatDoTheyKnow.com volunteer

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