Dear University of the Highlands and Islands,

What IT Research providers are you using for your IT Services department, Academic Staff and Students? (research access through electronic for computing students/information technology)

Do you have a subscription with Gartner?

How much do you pay annually for this subscription?

When does this subscription end?

Who makes the decision to acquire, is it Library or IT Services?

Who can I contact to speak about providing technology based research?

Yours faithfully,

Dan Walk

FOI, University of the Highlands and Islands

Dear Mr. Walker

Re: Freedom of Information (Scotland) Act 2002 – Request for Information

Thank you for your enquiry, which has been logged and passed to the relevant department within the University for processing. Please quote reference number FOI 074 should you need to contact the University regarding this request.

A response will be sent to you promptly and in any case not later than 20 working days after the date we received your email.

The University will make every effort to provide you with the information requested; if any clarification is required, the University will contact you as soon as possible. In some circumstances, it may not be possible to provide you with an answer to your enquiry. Where the University believes this is the case, you will be informed in writing, stating the reason(s). If the information you are seeking is already published by the University, or is otherwise available to members of the public, you will be sent details outlining how to access the information. You will be advised if it is necessary for the University to charge a fee to cover the costs of processing your request. Should this be the case, please note the information cannot be released until such payment is received.

If you have any questions regarding your request for information then please do not hesitate to contact me.

Yours sincerely

Christine Shaw
Corporate Governance Officer
DDI / Fòn: 01847 889380
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FOI, University of the Highlands and Islands

Dear Mr Walk

Re: Freedom of Information (Scotland) Act 2002 – Request for Information

I refer to your request for information received on the 7th September 2017 relating to University e resources, request number FOI 074. I am pleased to provide you with a response as follows:

What IT Research providers are you using for your IT Services department, Academic Staff and Students? (research access through electronic for computing students/information technology)
Our answer: The library service uses library research providers e.g. ProQuest, EBSCO, Innovative Interfaces. These power our resource discovery systems e.g. MultiSearch (product name Summon), the eJournal Gateway, the library management system.

Do you have a subscription with Gartner?
Our answer: No

How much do you pay annually for this subscription?
Our answer: N/A

When does this subscription end?
Our answer: N/A

Who makes the decision to acquire, is it Library or IT Services?
Our answer: Gartner – then yes it would be IT services – Other research – Academic demand and Libraries would procure.

Who can I contact to speak about providing technology based research?
Our answer: Please contact our service desk: [email address]

Please note that the University of the Highlands and Islands operates as a collegiate federal partnership comprising of thirteen independent further and higher education colleges, specialist colleges and research institutions. A list of contact details for our partner organisations is available at http://www.uhi.ac.uk/en/campuses and further information about the University is available online at http://www.uhi.ac.uk/en

Copyright
Please note that copyright in the information you have been given belongs to the university. Copyright material must not be copied, distributed, modified, reproduced, transmitted, published (including published on the Internet or an intranet), or otherwise made available in whole or in part without the prior written consent of the copyright holder or as expressly permitted under the terms of the Copyright, Designs and Patents Act 1998. Should the university agree to give consent to the use of the information, then the university must be credited as having done so.
Your right to seek a review of our decision

If you are not satisfied with our response or our reasoning set-out above, you have forty working days in which to request a review of our decision. Any request should be put in writing and should be sent to me at the address detailed at the bottom of this email. Your request should:

(a) describe the nature of your original request; and
(b) explain the reasons why you are not satisfied with our response.

If you remain dissatisfied with how your request for information has been dealt with, you also have the right to apply to the Scottish Information Commissioner for a decision as to whether we have handled your request properly.

Information relating to your right to seek review is available from the Scottish Information Commissioner's web page at: http://www.itspublicknowledge.info/faqs.... or by contacting the Scottish Information Commissioner's Office at the following address:

Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife
KY16 9DS
Telephone: 01334 464610
Fax: 01334 464611
E-mail: [email address]
Website: www.itspublicknowledge.info
www.itspublicknowledge.info/Appeal

Finally, should you wish to discuss the contents of this response then please do not hesitate to contact me.

Yours sincerely

Christine Shaw
Corporate Governance Officer
DDI / Fòn: 01847 889380

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