Universal Support - arrangements from April 2019

The request was partially successful.

Dear Department for Work and Pensions,

Citizens Advice is due to take over Universal Support from Local Authorities in April 2019.

The support provided by CA will cover the initial claim and preparation for first payment.

1/ What arrangements are proposed for the delivery of Personal Budgeting Support, which is currently dealt with by LAs?

2/ How does the DWP intend to deliver ongoing support to claimants who cannot budget and who cannot manage an online claim?

Yours faithfully,

Andrew Dutton

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of DWP Strategy Freedom of Information, Department for Work and Pensions

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Dear Andrew Dutton,

I am writing in response to your request for information, received 20th
December.

Yours sincerely,

DWP Central FoI Team