Dear Mr Cross,

Thank you for your request for a copy of the universal service agreement
for Royal Mail. Your request has been dealt with under the Freedom of
Information Act 2000.

Royal Mail's obligation to provide the universal service is required by
its licence which can be viewed on our website at
[1]http://www.psc.gov.uk/postal-licences-an....
There is no other document/agreement which sets out this arrangement.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to Postcomm's Director of Resources, Colin Sharples. The
contact address is Postal Services Commission, Hercules House, Hercules
Road, London, SE1 7DB; email: [2][Postcomm request email].

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner's Office cannot make a decision unless you have
exhausted the complaints procedure provided by Postcomm. The Information
Commissioner can be contacted at the Information Commissioner's Office,
Wycliffe House, Water Lane, Cheshire, SK9 5AF.

Yours sincerely,
Raj Dhunay

Information Manager
Postcomm the independent regulator for postal services
Hercules House
6 Hercules Road
London
SE1 7DB

Tel: +44 (0) 20 7921 2132
Fax: +44 (0) 20 7593 2143
Web: [3]http://www.psc.gov.uk

>>> John Cross <[FOI #678 email]> 05/06/2008 22:22
>>>
Dear Sir or Madam,

I am writing under the Freedom of Information Act 2000 to request a
copy of the most recent 'universal service agreement' for the Royal
Mail.

Yours faithfully,

John Cross

show quoted sections