Universal Jobmatch and the Government Gateway

Frank Zola made this Freedom of Information request to Department for Work and Pensions

The request was successful.

From: Frank Zola

9 November 2012

Dear Department for Work and Pensions,

1. Universal Jobmatch and the Government Gateway

1.1 Jobcentre Plus staff are issuing opaque orders (copy below) for
people in receipt of Jobseekers Allowance to register on the
Government Gateway.

1.2 Can you confirm that none of the Actions listed in these civil
service delivered orders indicates they are mandatory and that if
none of the actions listed on this document are not followed there
will be no benefit sanction? Please provide internal information on
Jobcentre Plus policy on whether your policies on fully informed
consent apply to Universal Jobmatch and the Government Gateway?

1.3 What are the legal basis that registration with the Government
Gateway are a mandatory condition of Jobseekers Allowance?

1.4 Please provide a copy of all the guidance issued to Jobcentre
Plus staff on Universal Jobmatch and the Government Gateway?

1.5 Please provide a copy of all the guidance issued to Jobcentre
Plus staff that states they they can make it mandatory for people
in receipt of Jobseekers Allowance to allow Jobcentre Plus and DWP
staff log-in access to their Universal Jobmatch account and work
search records records, without the account holder needing to be
present. Is consent required to allow DWP and Jobcentre Plus staff
to have log-in access to a Universal Jobmatch users account?

1.6 Please provide a copy of all the guidance issued to Jobcentre
Plus staff that states they can make it mandatory for people in
receipt of Jobseekers Allowance to disclose the "User ID No"
referred to in item 4 of the order. I consent required to disclose
to DWP or Jobcentre Plus staff confirmation of a Universal
Jobmatch/Government Gateway "User ID No"?

1.7 Can you confirm that Jobcentre Plus or Universal Jobmatch Staff
have the facility to provide any Job Applicant, upon their request,
with the contact details of any employer who has posted a vacancy
on Universal Jobmatch, so the applicant can apply direct to the
employer, rather than disclose personal correspondence and a job
application (personal data) with the government via Universal
Jobmatch?

1.8 Can you confirm that Jobcentre Plus that it is not possible to
sanction someone's Jobseekers Allowance if they do not wish to
apply for a job only listed on Universal Jobmatch, but would be
happy for Jobcentre Plus to assist them make a job application
direct to the employer, rather than disclose personal
correspondence and a job application (personal data) with the
government via Universal Jobmatch?

1.9 What law and regulations make it mandatory for someone on
Jobseekers Allowance to give DWP or Jobcentre Plus copies of
personal private and confidential correspondence with employers, to
retain, concerning job applications?

Yours faithfully,
Frank Zola

Copy of orders
--------------

Registering on Government Gateway
A new, modern, online job posting and automated matching service
will be launched on 19 November

This will be an essential tool to help you find work and I will be
talk to you about how to make best use of the system each time you
visit the Jobcentre. In order to access the new service you will
need to have a Government Gateway account. You can create this
account now, to ensure you are able to access Universal Jobmatch
when it becomes available.

I have listed below the action you need to take to set up your
Government Gateway account. Please do this within the next two
days. If you need any help do not hesitate to contact me.

1. To register with Government Gateway go to www.gateway.qov.uk

2. Enter the Government Gateway and click the Register button.

3. You will be asked to input your name, your email address and a
password containing 8-12 numbers and letters.

4 You will be allocated a User ID. Please keep a note of this as
you will need to use both the User ID and the password you created
to access Universal Jobmatch. DWP will need a note of your User ID
No. to allow access to your account, please bring it with you when
you next sign on.

5 You will receive a confirmation email from the Government
Gateway. You need to click on the link within this email to
complete the registration process. Please note that the link will
expire within 24 hours. After that time you need to go back into
Government Gateway and request a new confirmation email through the
'Your Account" section.

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From: DWP freedom-of-information-requests
Department for Work and Pensions

9 November 2012

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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LucyGreen left an annotation (17 December 2012)

Quote-marks How was this request sucessful?

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From: Frank Zola

17 December 2012

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for Work
and Pensions's handling of my FOI request 'Universal Jobmatch and
the Government Gateway'.

No response.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/un...

Yours faithfully,

Frank Zola

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From: DWP freedom-of-information-requests
Department for Work and Pensions

17 December 2012

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

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Gavin Shaw left an annotation (11 January 2013)

Quote-marks Well, still no response for the information requested. Although, it has since been confirmed that using Universal Jobmatch is and has not been mandatory to this current date. Therefore, any hassle caused through being forced to use a service that was optional, and lead to believe otherwise is something everyone should be aware of. As this request indicates, the lengths some JCP & WP Providers are prepared to go to any lengths possible to screw you out of benefits just goes to show as to why people who should of fought for their benefits before October 22nd 2012, is now the same reason as to why they are getting handed out left right and center. Simply put, it's causing enough trouble to now make the DWP add the additional "Delay" tactic which is to be used as a way to determine whether or not a benefit sanction should be reconsidered in reversing, once more evidence to suggest a job seeker is actually job seeking, and serious enough to go to lengths in getting back benefits that are automatically regardless of whether you meet all requirements to be entitled to a payment or not. The attitude is, that if nothing is argued for when it comes to money, those that depend on it, would go through the hassle to get it back. The fact that most people would rather survive on peanuts if they could barely just make it through sanctions imposed prior to October 22nd, then this is the reason for the madness that's causing enough hassle to cause a backlog of people now taking action on benefits that have been sanctioned for using a system that the DWP know has serious flaws if they think it's going to be a system that actually does anything but match users with jobs they search for. To make it mandatory, and sanction people for using it now is laughable. I'm just now 3 days short from not getting a response as to how such a flawed system could be used, which has lead to me being sanctioned. I certainly would not allow 3rd party access to a site which allows for any more stress then what I am forced to put up with when signing on and attending a work programme, without having the pleasure of interacting with employment staff that become more like PPI claims staff looking to make money to cut costs or meet K.P.i targets. OK if doing it, meant having to not go to the work programme or job center to get the hassle in order to claim benefits, then maybe it's worth the hassle, that is once the system that finds jobs using advanced search features, returns nothing but the opposite. All giving a false figure as to what available jobs that there are on the system, that would be matched to my CV. No thanks, I have used it once, and 2 out of 33 jobs would natch my CV, that is 33 reasons why I would rather work on the side through the entire length of a sanction if the way the system finds vacancies does not improve before it is made mandatory.

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From: DWP Digitalisation Programme Support
Department for Work and Pensions

27 February 2013


Attachment IR 861 Response.pdf
11K Download View as HTML


Dear Frank Zola

 

Please find attached response to your Internal Review of Freedom of
Information Request - Universal Jobmatch and the Government Gateway

 

Regards

 

DWP Digitalisation Programme Support

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From: DWP Digitalisation Programme Support
Department for Work and Pensions

28 February 2013


Attachment 4434 Rework 22.02.13 pdf.pdf
17K Download View as HTML

Attachment Universal Jobmatch Toolkit.pdf
74K Download View as HTML


Dear Frank Zola,

Attached is the response to your Freedom of Information Request -
Universal Jobmatch.

<<4434 Rework 22.02.13 pdf.pdf>> <<Universal Jobmatch Toolkit.pdf>>

Regards,

DWP Digitalisation Programme Support

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Carl left an annotation (16 July 2013)

Quote-marks in order to have a UJM account you need and email account, can the jobcentre force you to create an email account? I was just wondering because I told the jobcentre I don't have a phone (Its bad enough dealing with them face to face don't want them ringing me as well) they can not make me get a phone but can they make me get an email address?

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