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Universal Credit: You will be expected to spend 35 hours per week looking for work

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Dear Department for Work and Pensions,

Subject: Universal Credit: You will be expected to spend 35 hours per week looking for work

Universal Credit has a default 35 hours a week Work Search expectation for individuals in the
'All work-related activity group', therefore please disclose a copy of all the information you have created to explain, with examples, the activities claimants can or are expected to do when spending 5 hours a day every day 365 days a year or 7 hours a day to meet these expectations.

I am not asking for information, on this subject, for DWP and Jobcentre internal use but only for such information that has been created specifically for claimants and always provided to them by a Work Coach or through a claimant's UC account, when new claims are made and or during an active claim.

Please provide information on how/means you provide the information I am requesting to claimants.

Universal Credit (UC) - What activities will I have to do when claiming Universal Credit?
"You will be expected to spend 35 hours per week looking for work and will usually be expected to be available for work of up to 48 hours per week."
https://www.turn2us.org.uk/Benefit-guide...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
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[2]http://www.gov.uk/dwp
 
 

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References

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2. http://www.gov.uk/dwp

Operations FOI Team,

Our ref: FOI2020/36132

Contact email: [1][email address]

Dear Frank Zola,

Thank you for your request for information which was received on 13th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedente d situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

Operations FOI Team,

Our ref: FOI2020/36132

Contact email: [1][email address]

Dear Frank Zola,

Thank you for your request for information which was received on 13th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedente d situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

DWP Policy Group Freedom of Information,

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 13th
July.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions

Thanks for your quick reply, copy below. I would suggest that you do not send responses in .odt format as they are not a format that is accessible as .doc and .pdf which are the norms for public document sharing.

Yours faithfully,

Frank Zola

------------------

Dear Frank Zola,

Thank you for your Freedom of Information (FoI) request received on 12 July. You asked:

Subject: Universal Credit: You will be expected to spend 35 hours per week looking for work

Universal Credit has a default 35 hours a week Work Search expectation for individuals in the 'All work-related activity group', therefore please disclose a copy of all the information you have created to explain, with examples, the activities claimants can or are expected to do when spending 5 hours a day every day 365 days a year or 7 hours a day to meet these expectations.

I am not asking for information, on this subject, for DWP and Jobcentre internal use but only for such information that has been created specifically for claimants and always provided to them by a Work Coach or through a claimant's UC account, when new claims are made and or during an active claim.

Please provide information on how/means you provide the information I am requesting to claimants.

Universal Credit (UC) - What activities will I have to do when claiming Universal Credit?
"You will be expected to spend 35 hours per week looking for work and will usually be expected to be available for work of up to 48 hours per week."
https://www.turn2us.org.uk/Benefit-guide...

DWP Response:

I can confirm that we hold information falling within the description specified in your request. However, we estimate that the cost of complying with your request would exceed the appropriate limit for central Government, set by regulations at £600. This represents the estimated cost of one person spending 3½ working days in determining whether the Department holds the information, and locating, retrieving and extracting it.
This is because each claimant has individual circumstances and Work Coaches are able to agree a Claimant Commitment and discuss and agree reasonable requirements taking into account the claimant’s personal circumstances and local and national public health guidance.
Work coaches can create a bespoke product for the claimants specific to their individual circumstances, career path and local job opportunities.
In order to produce the information for you we would need to access every claimants Journal and Claimant Commitment, and request all documents used by individual work coaches and case managers which would exceed the appropriate limit.

Under section 12 of the Freedom of Information Act the Department is not therefore obliged to comply with your request and we will not be processing it further.
Under section 16 of the Act we should help you narrow your request so that it may fall beneath the cost limit.
To narrow your request, you could request guidance available to Work Coaches on work search activity.

If you have any queries about this letter, please contact me quoting the reference number above.

Yours sincerely,

DWP Central FoI Team
-------------------------------------------------------------------------------------------------------------------------------------------------------

Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [email address] or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally, the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Web: ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP freedom-of-information-requests, Department for Work and Pensions

1 Attachment

Dear Mr Zola

I apologise for the oversight and any inconvenience caused, please find attached a copy of our original reply to you in pdf format.

Regards

DWP Central FOI Team

show quoted sections

Dear DWP freedom-of-information-requests,

Thanks for speedy reply and providing the info in PDF format, much appreciated.

Yours sincerely,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

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We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.