Universal Credit [UC] what is the process for Work Capability to be reassessed

K Mills made this Freedom of Information request to Department for Work and Pensions

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K Mills
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Dear Department for Work and Pensions,

Please can you provide all internal guidance /training / procedures given to staff dealing with Universal Credit claimants re. what process should be followed when clients who have had work capability assessments in the past (and have been found fit for work or to have been found to have LCW [Limited Capability for work ] but not LCWRA[Limited Capability for Work Related Activity]) report that they now have either a new health problem or that their existing health problems have worsened.
1) Please include any guidance, procedure or training given to staff about
- when health issues should not be reassessed?
- limiting or not referring claimants for reassessment because of a backlog of health assessments
2) Please advise what claimants should be advised to do, if they inform their case manager or work coach (or indeed the UC helpline) of a new health condition that affects their ability to work/ function, or if they advise of a worsening of an existing condition?
Where claimants have an online journal
a) exactly how should the log that an existing condition has worsened to trigger a reassessment
B) how should they log a new condition has occurred in addition to their existing health issues, to trigger reassessment
C) where an existing condition has worsened will claimants need to provide evidence and if so
- what will be accepted as evidence?
- how should this evidence be submited?
3) What process should be followed and what must the DWP/ JCP officers log on the “behind the scenes” part of the clients claim/ UC journal to ensure reassessment is triggered?
Who is responsible for then approving a reassessment referral - the Work Coach or another senior or specialist officer?

Thank you for your help with these matters
Yours faithfully,

K Mills

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freedom-of-information-request@dwp.gov.uk,

18 Attachments

Dear K Mills,

I am writing in response to your request for information, received 26th
May.

Yours sincerely,

DWP Central FoI Team

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