Universal Credit - HMRC Real-Time Information System

John Slater made this Freedom of Information request to Department for Work and Pensions

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The request was partially successful.

Dear Department for Work and Pensions,

Her Majesty's Revenue and Customs (“HMRC”) real-time information system (“RTI”) is essential for Universal Credit (“UC”) to operate correctly. It has been widely reported that the DWP and the HMRC work closely together to identify and resolve any problems with the RTI.

It is reasonable to assume that there is a formal process by which the DWP notify HMRC of any problems (sometimes known and incident reports or bug reports within the IT sector) that it is experiencing with the RFI. It is also reasonable to assume that there is a process for HMRC to notify the DWP of the same.

The Department will note the Information Commissioner’s guidance on interpreting requests as widely as possible. Therefore if the method of communicating the type of problems described is not known as incident reporting that does not allow the Department to state that it does not hold the requested information.

RFI1 – Please disclose all incident reports submitted by the DWP to HMRC in the previous 12 months in respect of the RTI system (e.g. bugs, faults, performance issues, inaccuracies in the data etc).

RFI2 – Please disclose all incident reports or problems related to the RTI submitted by HMRC to the DWP in the previous 12 months in (e.g. bugs, faults, performance issues, inaccuracies in the data etc).

RFI3 – Please disclose the approach employed by the DWP and HMRC to collaborate on the RTI system. For example there may be a joint steering committee or it could be a specific item discussed at UC programme board meetings. Please explain how the work of any such group/team (e.g. decisions , actions etc) are recorded.

Yours faithfully,

John Slater

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DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 2 October 2017 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please see the attached reply to your Freedom of Information request
Yours sincerely
DWP Strategy Freedom of Information Team

Dear DWP Strategy Freedom of Information,

Thank you for a prompt and comprehensive response.

Yours sincerely,

John Slater

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