Universal Credit help line waiting time & response time

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Dear Department for Work and Pensions,
I would like to make an FOI request regarding the Universal Credit help line telephone number. Please can you confirm what was the average waiting time during September 2017 before the phone line was answered by a human operative, and what was the average call length.

Yours faithfully,

Paul Lythgoe

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DWP Business Intelligence PQ and FOI Central Team, Department for Work and Pensions

1 Attachment

Dear Paul Lythgoe,

Please find attached acknowledgement of your freedom of information request

Regards

DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing

DWP Business Intelligence PQ and FOI Central Team, Department for Work and Pensions

1 Attachment

Dear P Lythgoe,

Please find attached response to your Freedom Of Information request

Regards

DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing