Universal Credit help line waiting time & response time
Dear Department for Work and Pensions,
I would like to make an FOI request regarding the Universal Credit help line telephone number. Please can you confirm what was the average waiting time during September 2017 before the phone line was answered by a human operative, and what was the average call length.
Yours faithfully,
Paul Lythgoe
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
Dear Paul Lythgoe,
Please find attached acknowledgement of your freedom of information request
Regards
DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing
Dear P Lythgoe,
Please find attached response to your Freedom Of Information request
Regards
DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now