Universal Credit - Change management process (IT changes).

Waiting for an internal review by Department for Work and Pensions of their handling of this request.

Dear Department for Work and Pensions,

Please disclose the documented formal change management process for IT changes used on the Universal Credit Programme to deliver alterations to Universal Credit’s scope or Policy decided by Ministers.

Based on best practice, I assume that formal written log of such changes is maintained. Therefore, please disclose the written log or confirm that none exists.

I appreciate that the Covid-19 pandemic is causing considerable additional work for the Department. However, given that this request is only for 2 documents I do not believe that my request places an unreasonable burden on the Department and therefore the documents should be disclosed within the statutory FOIA timescales.

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Our ref: FOI2020/24229

Contact email: [1][email address]

Dear John Slater,

Thank you for your request for information which was received on 19th May.
Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situ ation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

Visible links
1. mailto:[email address]

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit - Change management process (IT changes).'.

I write inn respect of my request for information submitted on 19 May 2020.

I agreed with the Commissioner when she concluded that it is reasonable not to place the Department under undue pressure during these difficult times. However, it is now clear that the Department has had time to adjust to new types of working and is performing well.

Neil Couling has been extremely vocal on Twitter about how well the Department has coped with the massive increase in Universal Credit claims. In addition, a DWP Minister (Will Quince MP) has written an article on the Politics Home website (see URL below) claiming that “Universal Credit is one of the success stories of the coronavirus crisis”:

“More than two million claims processed since mid-March. Over 900,000 advance payments made, reaching the accounts of those in most need within days. A peak of 2.2 million calls taken over 48 hours. More than nine in 10 eligible claimants receiving their money in full and on time – up on normal times, reaching a new record.”

https://www.politicshome.com/thehouse/ar...

In light of the above I have written to the Commissioner requesting that she restart with her investigations into complaints I have made previous about the DWP responses. I say that that any further failure of the DWP to comply with statutory deadlines and guidance issued by the Commissioner is for the sole purpose of frustrating my requests and is therefore unlawful.

I would be grateful if the Department provided its response without any further delay. Should it fail to do so I will of course ask the Commissioner to intervene.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Dear John Slater,

Our Ref: IR2020/28682

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

Visible links
1. mailto:[email address]

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit - Change management process (IT changes).'.

The department has failed to provide a response to my RFI of 19 May 2020 and my IRR of 10 June 2020. I have allowed for the impact of the Covid-19 crisis and can only conclude that the department is now using the crisis as cover to ignore its statutory obligations under the FOIA. If I do not receive a response without further delay I will complain to the ICO.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Policy Group Freedom of Information,

1 Attachment

Dear John Slater,

I am writing in response to your request for information, received 19th
May.

Yours sincerely,

DWP Central FoI Team

DWP Policy Group Freedom of Information,

1 Attachment

Dear John Slater,

I am writing in response to your request for information, received 10th
June.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit - Change management process (IT changes).'.

On 27 April 2020 Stephen Timms MP (Chair of the Work and Pensions Committee) asked the Secretary of State for Work and Pensions the following written Parliamentary question:

“To ask the Secretary of State for Work and Pensions, whether her Department has a documented formal change management process for IT changes to deliver any alterations to universal credit's scope or policy decided by Ministers.”

On 04 May 2020 Will Quince MP (Parliamentary Under-Secretary, Department for Work and Pensions) provided the following response:

“Yes”

If as you state, “I can confirm that the information requested is not held”, it would appear that the Mr Quince MP misled the Chair of the Work and Pensions Committee. Would the Department like to reconsider its answer to me?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp