Universal Credit bedroom tax system problem where 3 bedrooms and one 'exemption'

The request was partially successful.

Dear Department for Work and Pensions,
We are aware of a technical issue that means where a 3 bedroom property would normally be underoccupied by 2 bedrooms were it not for an exemption/ exceptional room allocation (eg couple where 2 cannot share a bedroom or one requires regular overnight care) the system cannot reduce the UC housing cost element by 14% and applies a full exemption. This leads to a recoverable overpayment.
Is there a training or guidance document for work coaches and/or decision makers that explains the process they should take in this situation for example how a claimant and/or landlord is notified?
It would be best if the claimant is made aware so they can put the 'extra' money to one side in preparation for overpayment recovery.
Alternatively is there any document that states that in this situation, as it is entirely due to a system error, the overpayment will not be recoverable?

Yours faithfully,

Glenys Harriman

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Dear Department for Work and Pensions,

Please respond to my FOI request. It should have been responded to by 9 April.
Thank you

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

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DWP Central FOI Team,

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Dear Glenys Harriman,

I am writing in response to your request for information, received 11th
March.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit bedroom tax system problem where 3 bedrooms and one 'exemption''.

My request was answered in part - "This issue has been investigated, which has now been fixed for new claimants and claimants currently on Universal Credit when they declare a change of circumstances. "

- but there was no answer to whether there was any internal guidance about whether any overpayment due to this computer glitch would be recoverable or not, and what DWP staff should be saying to claimants about such an overpayment..
This is an important matter and if there is no such guidance we can only assume that it is 'business as usual' ie the overpayment will be recovered - so it would be good to see any documentation relating to recovery of overpayments (or not) in such cases.

Thank you

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
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We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
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Email FOI responses will be issued from [1][email address]
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[2]http://www.gov.uk/dwp
 
 

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DWP Central FOI Team,

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Dear Glenys Harriman,

I am writing in response to your request for information, received 22nd
April.

Yours sincerely,

DWP Central FoI Team

Glenys Harriman

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit bedroom tax system problem where 3 bedrooms and one 'exemption''.

I would like a response explaining why I was told that the glitch had been fixed when it had not, and why it did not state that the continuing overpayment was recoverable. Has the IT dept said that it was fixed when it wasn't? Was it originally fixed and then fell apart again?

You stated "The issue of overpayment was corrected and as this is no longer a concern, guidance is not required because the correction stops overpayment from happening. "

However we have been notified by a housing association* that
a) Their tenant 's UC housing cost element is still being based on 100% of the rent (ie not being reduced by 14%)
b) The landlord is receiving MPTL at this incorrect amount
c) They have been advised the next payment will be the same
d) An overpayment has been raised which includes the periods after the date at which this glitch was supposed to have been fixed.

* I can provide details if required

Thank you

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

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Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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DWP Central FOI Team,

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Dear Glenys Harriman,

I am writing in response to your request for information, received 22nd
June.

Yours sincerely,

DWP Central FoI Team