Dear British Broadcasting Corporation,

What types of investigation do you carry out in response to public complaints about BBC services.
What is the unit cost of an investigation.
Are there different types of investigation.
Are some investigations and follow up action taken further than others.
What is the unit cost of each type and stage of investigation and follow up action.
How many investigations were there by type and stage for the latest year where this information is available.

Yours faithfully,

Andrew Williams

FOI Enquiries, British Broadcasting Corporation

Dear Mr Williams

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20140595.

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
BC2B6, Broadcast Centre
201 Wood Lane
London W12 7TP
Email: [BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

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FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Mr Williams

We apologise for the delay in responding to your request. Please see our response attached.

Yours sincerely

BBC Information Policy and Compliance

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