Billy Edmiston made this Freedom of Information request to First TransPennine Express Limited
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Dear First TransPennine Express Limited,
Could I please request from you a copy of your unit diagrams (May 2021 to December 2021) for all days of the week.
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Thank you for your email. We usually aim to respond to all contact within
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depending on the complexity of your complaint.
If your enquiry is regarding an upcoming journey, please call us on 0345
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If you are contacting us about a delay to your journey, the fastest and
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within 24 hours. In light of the Covid-19 pandemic, if you are booking
assistance for your upcoming journey with us please ensure that you have a
face covering whilst you receive your assistance. Our staff helping you at
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You can get train and journey information, book tickets and print your own
personal travel timetable on our website. Just go to www.tpexpress.co.uk
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information please read our Passenger’s Charter:
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