Dear Mr Green,

TfL Ref: FOI-4483-2324

Thank you for your request received by Transport for London (TfL) on 4
March 2024 asking for information about service records for all
Underground lines.

Your request will be processed in accordance with the requirements of the
Freedom of Information (FOI) Act and our information access policy. 

A response will be sent to you by 3 April 2024. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please
check [1]http://www.tfl.gov.uk/corporate/transpar... see if this
helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely,

Mary Abidakun

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

show quoted sections

Dear Mr Green,

TfL Ref: FOI-4483-2324

Thank you for your request received by Transport for London (TfL) on 4
March 2024 asking for information about service records for all
Underground lines.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we do hold the information you require.

Please see the requested information in the zip file attached for 29
February 2024.

This provides:

• Service Operated numbers by line;
• a list of disruptions; and
• explanatory notes.

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely,

Mary Abidakun

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

show quoted sections

TfL Ref: IRV-251-2324

Thank you for your email which was received by Transport for London (TfL) on 27 March 2024.

You have expressed that you are dissatisfied with the handling of part your request for information under the Freedom of Information Act.

A review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which is available via the following URL:
https://tfl.gov.uk/corporate/transparenc...

Every effort will be made to provide you with a response by 25 April 2024. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

In the meantime, if you would like to discuss this matter further please contact me.

Emma Flint
Principal Information Access Adviser
FOI Case Management Team
Transport for London

show quoted sections

Dear D Green

I am contacting you in relation to your request for an internal review
concerning the response provided to FOI-4483-2324. Following your email of
27 March a review has been carried out by an independent review panel
(‘the panel’) consisting of individuals who were not involved in the
handling of your request.

To confirm, your original request specifically asked for the following - 
Please could you provide all available service records for all Underground
lines covering Thursday 29th February 2024?  Ideally these will cover all
trains which didn't operate as planned and the reasons why.

In response to your request you were provided with a zip file which
contained information on Service Operated numbers by line, a list of the
recorded disruptions and explanatory notes of these disruptions all
covering Thursday 29^th February.  As your request did not clearly specify
that you were looking for a particular format of “snapshots at various
hours of the day showing which trains were not operating and the reasons
why”, the panel agree that your request, as it was framed in
FOI-4483-2324, was addressed fully and in accordance with our obligations
under the Freedom of Information Act.

However if you wish to re-submit your request outlining specifically what
it is you are seeking (and if required, for clarity, provide an example of
responses you have previously received as stated) then please do so to
[1][TfL request email] and we will be happy to assist.

I hope the above information provides satisfactory clarification, however
if you are dissatisfied with the internal review actions to date please do
not hesitate to contact me or alternately you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act, at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is also available on the ICO’s website
([2]www.ico.org.uk).

Yours sincerely

Emma Flint

Principal Information Access Adviser

FOI Case Management Team

Transport for London

[3][TfL request email]

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