Undelivered Parcels

Emma Unwin made this Freedom of Information request to Royal Mail Group Limited

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From: Emma Unwin

1 November 2011

Dear Royal Mail Group Limited,

How many parcels are lost or undelivered each year. And is there a
certain time limit in which a parcel is supposed to be delivered,
and how often are parcels delivered to the correct address past
this time limit.

Yours faithfully,

Emma Unwin

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Royal Mail Group Limited

2 November 2011


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Dear Ms Unwin,

Re: Freedom of Information Act Request (Our Reference: KFEN-8N8CJL)

I am writing in relation to your request received 01 November 2011.  In
order to progress your request it is necessary to obtain clarification in
regards to the information you require.  Could you clarify whether you
require the information for parcels sent via Royal Mail, or do you require
the information for parcels sent using Parcelforce Worldwide?
 Additionally, could you advise what time period you require the requested
information for, and whether you require information for a specific
postcode area or nationally?

Please note that ICO guidance advises that under section 1(3) of the Act,

“where a public authority –

(a) reasonably requires further information in order to identify and
locate the information requested, and

(b) has informed the applicant of that requirement”

the authority is not required to comply with the request until that
further information is provided.

Whilst the applicant may have made an FOI request under the terms of the
Act, by describing the information he/she seeks, the 20 working day time
limit would not start until the authority had sufficient information to
enable it to deal with that request."

Therefore, our response date will be revised based on the date you provide
clarification to your request, however we will of course endeavour to
respond to your request as soon as possible.

Further information on the Freedom of Information Act is available from
the Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.
(www.informationcommissioner.gov.uk)

Yours Sincerely,

Kate Fearn
Information Rights Case Officer
Company Secretary's Office
Royal Mail Group

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