Dear Environment Agency,

Following the FOI request of P Smith regarding UMBEG on 9th March 2012 and your final response on 10 May 2012. Please provide the documentation provided by post to Ms Smith , but in digital form

Yours faithfully,

Stephen Adamson

Enquiries, Unit, Environment Agency

Thank you for contacting the Environment Agency.

 

So when can I expect a response?

Our customer charter for general enquiries is 10 working days but you can
expect to receive a reply from us within 4 working days. If your enquiry
is of a technical nature this could take up to 20 working days. Please
note that bank holiday days and weekends are not classed as a working day.

 

If your enquiry refers to a Waste Exemption application you can expect to
receive a response within 5 working days (If you have applied for a T11
exemption you should expect to receive a response within 25 working days)

 

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example the
customer charter for an e-mail received on a Friday, will start on the
following Monday (providing this isn’t a bank holiday).

 

For further information on our Customer Charter please visit our website 

[1]http://www.environment-agency.gov.uk/abo...

 

But my e-mail refers to an Environmental Incident, won’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80
70 60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

 

Will I be charged for e-mail information?

Please note that there may be a charge for the provision of information in
line with the 'Charging for Information' policy, however this isn’t always
the case for a general enquiry. Please visit our website for further
charging information:

[3]http://www.environment-agency.gov.uk/bus...

 

Kind regards

National Customer Contact Centre

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[4]www.environment-agency.gov.uk

References

Visible links
1. blocked::http://www.environment-agency.gov.uk/abo... http://www.environment-agency.gov.uk/abo...
http://www.environment-agency.gov.uk/abo...
2. blocked::http://www.environment-agency.gov.uk/con...
http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/bus...
http://www.environment-agency.gov.uk/bus...
4. http://www.environment-agency.gov.uk/

Enquiries, Unit, Environment Agency

Dear Mr Adamson

Thank you for your email with regards a freedom of information request and
documentation in a digital form.

In order for us to assist you with your request, we require further
information.

Please respond to this email, quoting reference number 121106/APR13, with
the following:

* Did Mr P Smith make an FOI request to our enquires email address? (If
so what address did he use)
* Do you have a reference number for the request?
* Full name, address details for Ms Smith (any further contact
information if applicable).
* Details of the documentation provided: Is this data, if so what kind
of data? A publication?, if so do you have an author or publication
number. Is it a letter: is there a name from the Environment Agency on
the documentation?
* If there is a specific officer you would like contact details for, can
you please provide us with their name/job title and/or office
location.
* Any additional information you believe may be useful so that we can
clarify your enquiry.

Once we have received the above information, we will forward the details
of your enquiry to the relevant person/team.
We look forward to your response.
Regards
Andy Royle
Customer Service Advisor
National Customer Contact Centre - Sheffield
Part of National Operations
Enquiries: 03708 506 506

P Please Consider The Environment - Do You Really Need To Print This
Email?

P Ystyriwch Yr Amgylchedd - Oes Rhaid I Chi Brintio'r E-Bost Hwn

We would really like to know what you think of our customer service.
Please can you spare five minutes to complete our short survey; your
feedback will help us identify where we need to improve.

The survey is completely anonymous.

[1]http://feedback.environmentagency.uk.com...

show quoted sections

Dear Andy Royle, National Customer Care Centre Sheffield.
Thank you for your response . Your ref number for my request is 121106/APR13.
The request of Ms Smith was your ref no WT004354. The request was made via the website "What do they know?".
I believe this should be enough information for you to trace the request even via the "What do they know website" and to know the data supplied which i would like supplied digitally via the same website

Yours sincerely,

Stephen Adamson

Enquiries, Unit, Environment Agency

Thank you for contacting the Environment Agency.

 

So when can I expect a response?

Our customer charter for general enquiries is 10 working days but you can
expect to receive a reply from us within 4 working days. If your enquiry
is of a technical nature this could take up to 20 working days. Please
note that bank holiday days and weekends are not classed as a working day.

 

If your enquiry refers to a Waste Exemption application you can expect to
receive a response within 5 working days (If you have applied for a T11
exemption you should expect to receive a response within 25 working days)

 

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example the
customer charter for an e-mail received on a Friday, will start on the
following Monday (providing this isn’t a bank holiday).

 

For further information on our Customer Charter please visit our website 

[1]http://www.environment-agency.gov.uk/abo...

 

But my e-mail refers to an Environmental Incident, won’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80
70 60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

 

Will I be charged for e-mail information?

Please note that there may be a charge for the provision of information in
line with the 'Charging for Information' policy, however this isn’t always
the case for a general enquiry. Please visit our website for further
charging information:

[3]http://www.environment-agency.gov.uk/bus...

 

Kind regards

National Customer Contact Centre

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[4]www.environment-agency.gov.uk

References

Visible links
1. blocked::http://www.environment-agency.gov.uk/abo... http://www.environment-agency.gov.uk/abo...
http://www.environment-agency.gov.uk/abo...
2. blocked::http://www.environment-agency.gov.uk/con...
http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/bus...
http://www.environment-agency.gov.uk/bus...
4. http://www.environment-agency.gov.uk/

Enquiries, Unit, Environment Agency

Dear Stephen

Thank you for your reply.

For your information, I have passed your query to our local External Relations Team (Planning and Corporate Services) for advice and they will be in touch with you shortly. The External Relations team have 20 working days from the date we receive your enquiry to provide a response, and they will get this to you as soon as possible.

Should you wish to contact them in the meantime, their details are below. Please quote your Enquiry Ref 121113/JC09 in your correspondence with us.

External Relations
Planning and Corporate Services
Environment Agency
South East Region, Thames West Area
Redkite House
Howbery Park
WALLINGFORD
OX10 8BD

Tel: 03708 506506

I trust that this information will be useful.

Kind regards


Joanne Carney
Customer Service Advisor
National Customer Contact Centre
Part of National Operations
Enquiries: 03708 506 506

We would really like to know what you think of our customer service. Please can you spare five minutes to complete our short survey; your feedback will help us identify where we need to improve.

The survey is completely anonymous.

http://feedback.environmentagency.uk.com...

P Please Consider The Environment - Do You Really Need To Print This Email?

show quoted sections

WT Enquiries, Environment Agency

6 Attachments

Dear Mr Adamson

 

Freedom of Information Act 2000 Request our ref. WT007193

 

Requests for information that is recorded are generally governed by the
Freedom of Information Act 2000 (FOIA).The information you have requested
is environmental and it is therefore exempted from the provisions of FOIA
by FOIA s.39(1). We have therefore considered your request under the
provisions of the Environmental Information Regulations 2004 (EIR).

 

Please find attached zip file 1 of 4 with a copy of the data we supplied
to Ms Smith under WT4354.  The data was too big to fit in one email, hence
it was sent on a CD to Ms Smith.  I have divided up the data into four zip
files to make it fit onto emails for you.

 

Rights of appeal

If you are not satisfied with our response to your request for
information, you can contact us to ask for our decision to be reviewed. If
you are still not satisfied following this, you can make an appeal to the
Information Commissioner, who is the statutory regulator for Freedom of
Information. The address is: Office of the Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF .

Tel: 01625 545700.

Fax: 01625 524 510.

E-mail:[email address]

Website: http//www.informationcommissioner.gov.uk

 

Kind regards,

 

 

Paul Ashton

 

External Relations Officer

 

West Thames

  

Environment Agency, Red Kite House, Howbery Park, Wallingford, OX10 8BD

We would be really grateful if you could spare five minutes to help us
improve our service. Please click on the link below and fill in our survey
– we use every piece of feedback we receive:
[1]http://www.surveyshack.com/link/f959

[2]cid:484210812@12062012-0266[3]cid:484210812@12062012-025F[4]cid:484210812@12062012-026D[5]cid:484210812@12062012-0274

 

 

Dear Environment Agency,

Following the FOI request of P Smith regarding UMBEG on 9th March 2012 and
your final response on 10 May 2012. Please provide the documentation
provided by post to Ms Smith , but in digital form.

Yours faithfully,

Stephen Adamson

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[6]www.environment-agency.gov.uk

References

Visible links
1. http://www.surveyshack.com/link/f959
http://www.surveyshack.com/link/f959
2. http://twitter.com/#!/EnvAgencySE
3. http://www.facebook.com/environmentagency
4. http://www.youtube.com/EnvironmentAgencyTV
6. http://www.environment-agency.gov.uk/

WT Enquiries, Environment Agency

6 Attachments

Dear Mr Adamson

 

Freedom of Information Act 2000 Request our ref. WT007193

 

Requests for information that is recorded are generally governed by the
Freedom of Information Act 2000 (FOIA).The information you have requested
is environmental and it is therefore exempted from the provisions of FOIA
by FOIA s.39(1). We have therefore considered your request under the
provisions of the Environmental Information Regulations 2004 (EIR).

 

Please find attached zip file 3 of 4 with a copy of the data we supplied
to Ms Smith under WT4354.  The data was too big to fit in one email, hence
it was sent on a CD to Ms Smith.  I have divided up the data into four zip
files to make it fit onto emails for you.

 

Rights of appeal

If you are not satisfied with our response to your request for
information, you can contact us to ask for our decision to be reviewed. If
you are still not satisfied following this, you can make an appeal to the
Information Commissioner, who is the statutory regulator for Freedom of
Information. The address is: Office of the Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF .

Tel: 01625 545700.

Fax: 01625 524 510.

E-mail:[email address]

Website: http//www.informationcommissioner.gov.uk

 

Kind regards,

 

 

Paul Ashton

 

External Relations Officer

 

West Thames

  

Environment Agency, Red Kite House, Howbery Park, Wallingford, OX10 8BD

We would be really grateful if you could spare five minutes to help us
improve our service. Please click on the link below and fill in our survey
– we use every piece of feedback we receive:
[1]http://www.surveyshack.com/link/f959

[2]cid:484210812@12062012-0266[3]cid:484210812@12062012-025F[4]cid:484210812@12062012-026D[5]cid:484210812@12062012-0274

 

 

Dear Environment Agency,

Following the FOI request of P Smith regarding UMBEG on 9th March 2012 and
your final response on 10 May 2012. Please provide the documentation
provided by post to Ms Smith , but in digital form.

Yours faithfully,

Stephen Adamson

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[6]www.environment-agency.gov.uk

References

Visible links
1. http://www.surveyshack.com/link/f959
http://www.surveyshack.com/link/f959
2. http://twitter.com/#!/EnvAgencySE
3. http://www.facebook.com/environmentagency
4. http://www.youtube.com/EnvironmentAgencyTV
6. http://www.environment-agency.gov.uk/

WT Enquiries, Environment Agency

6 Attachments

Dear Mr Adamson

 

Freedom of Information Act 2000 Request our ref. WT007193

 

Requests for information that is recorded are generally governed by the
Freedom of Information Act 2000 (FOIA).The information you have requested
is environmental and it is therefore exempted from the provisions of FOIA
by FOIA s.39(1). We have therefore considered your request under the
provisions of the Environmental Information Regulations 2004 (EIR).

 

Please find attached zip file 2 of 4 with a copy of the data we supplied
to Ms Smith under WT4354.  The data was too big to fit in one email, hence
it was sent on a CD to Ms Smith.  I have divided up the data into four zip
files to make it fit onto emails for you.

 

Rights of appeal

If you are not satisfied with our response to your request for
information, you can contact us to ask for our decision to be reviewed. If
you are still not satisfied following this, you can make an appeal to the
Information Commissioner, who is the statutory regulator for Freedom of
Information. The address is: Office of the Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF .

Tel: 01625 545700.

Fax: 01625 524 510.

E-mail:[email address]

Website: http//www.informationcommissioner.gov.uk

 

Kind regards,

 

 

Paul Ashton

 

External Relations Officer

 

West Thames

  

Environment Agency, Red Kite House, Howbery Park, Wallingford, OX10 8BD

We would be really grateful if you could spare five minutes to help us
improve our service. Please click on the link below and fill in our survey
– we use every piece of feedback we receive:
[1]http://www.surveyshack.com/link/f959

[2]cid:484210812@12062012-0266[3]cid:484210812@12062012-025F[4]cid:484210812@12062012-026D[5]cid:484210812@12062012-0274

 

 

Dear Environment Agency,

Following the FOI request of P Smith regarding UMBEG on 9th March 2012 and
your final response on 10 May 2012. Please provide the documentation
provided by post to Ms Smith , but in digital form.

Yours faithfully,

Stephen Adamson

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[6]www.environment-agency.gov.uk

References

Visible links
1. http://www.surveyshack.com/link/f959
http://www.surveyshack.com/link/f959
2. http://twitter.com/#!/EnvAgencySE
3. http://www.facebook.com/environmentagency
4. http://www.youtube.com/EnvironmentAgencyTV
6. http://www.environment-agency.gov.uk/

WT Enquiries, Environment Agency

6 Attachments

Dear Mr Adamson

 

Freedom of Information Act 2000 Request our ref. WT007193

 

Requests for information that is recorded are generally governed by the
Freedom of Information Act 2000 (FOIA).The information you have requested
is environmental and it is therefore exempted from the provisions of FOIA
by FOIA s.39(1). We have therefore considered your request under the
provisions of the Environmental Information Regulations 2004 (EIR).

 

Please find attached zip file 4 of 4 with a copy of the data we supplied
to Ms Smith under WT4354.  The data was too big to fit in one email, hence
it was sent on a CD to Ms Smith.  I have divided up the data into four zip
files to make it fit onto emails for you.

 

Rights of appeal

If you are not satisfied with our response to your request for
information, you can contact us to ask for our decision to be reviewed. If
you are still not satisfied following this, you can make an appeal to the
Information Commissioner, who is the statutory regulator for Freedom of
Information. The address is: Office of the Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF .

Tel: 01625 545700.

Fax: 01625 524 510.

E-mail:[email address]

Website: http//www.informationcommissioner.gov.uk

 

Kind regards,

 

 

Paul Ashton

 

External Relations Officer

 

West Thames

  

Environment Agency, Red Kite House, Howbery Park, Wallingford, OX10 8BD

We would be really grateful if you could spare five minutes to help us
improve our service. Please click on the link below and fill in our survey
– we use every piece of feedback we receive:
[1]http://www.surveyshack.com/link/f959

[2]cid:484210812@12062012-0266[3]cid:484210812@12062012-025F[4]cid:484210812@12062012-026D[5]cid:484210812@12062012-0274

 

 

Dear Environment Agency,

Following the FOI request of P Smith regarding UMBEG on 9th March 2012 and
your final response on 10 May 2012. Please provide the documentation
provided by post to Ms Smith , but in digital form.

Yours faithfully,

Stephen Adamson

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[6]www.environment-agency.gov.uk

References

Visible links
1. http://www.surveyshack.com/link/f959
http://www.surveyshack.com/link/f959
2. http://twitter.com/#!/EnvAgencySE
3. http://www.facebook.com/environmentagency
4. http://www.youtube.com/EnvironmentAgencyTV
6. http://www.environment-agency.gov.uk/

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org