UKBA losing documents

Jimmy Pickering made this Freedom of Information request to UK Border Agency

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear UK Border Agency,

Recently I have had several clients who's applications were submitted to yourselves where the UKBA has lost essential documents such as payslips, passports, employment contracts, bank statements and/or sent our client's documents out to the wrong people mixed in with the documents from their own applications.

Upon contacting our client's respective local MP's we were told numerous times across several different constituencies that this is "A common problem that is becoming more widespread"

As this constitutes a serious breach in data protection and in the interests of public awareness I would like to know the following:

Between January 1 2012 and December 31 2012 how many complaints did the UKBA receive in regards to lost documents that applicants had submitted?

Between January 1 2012 and 31 December 2012 how many complaints did the UKBA receive in regards to applicant's documents being sent to the wrong people?

Of the above complaints how many reached a resolution whereby the documents were located and successfully returned to the client?

I would also like to know the answers in relation to the 3 questions above pertaining to complaints made between January 1 2013 and March 1 2013.

I would also like to know how many instances there has been of applications refused due to lack of documentation where the applicant has asserted those documents were provided between January 1 2012 and December 31 2012 whereby the decision for refusal was reversed on appeal.

Yours faithfully,

Jimmy Pickering

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.

The Freedom of Information (FoI) Act 2000 provides public access to any
recorded information held by public authorities
If you have submitted a valid FoI request, we will acknowledge your
request within 24 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act.

The Act does not give people access to their own personal data
(information about themselves). If you require information that a public
authority holds about you, you must make a Subject Access Request under
the Data Protection Act 1998. You can find further details on how to do
make a Subject Access Request by following the link below:
http://www.ukba.homeoffice.gov.uk/naviga...

We are unable to respond to other types of immigration enquiries or
general correspondence. For further information please visit our
comprehensive website at www.ukba.homeoffice.gov.uk. If you have submitted
a general enquiry, a further message answering our most frequently asked
questions will be sent to you by our public enquiries department shortly.

Alternatively you can contact the UK Border Agency (UKBA) Immigration
Enquiry Bureau (IEB) on: Telephone: 0870 606 7766

Freedom of Information Act Policy Team
UK Border Agency

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Freedom Of Information Team ( IND ), UK Border Agency

Dear Jimmy Pickering

Re: UKBA losing documents (153936)

Thank you for your recent e mail concerning the above matter. We are dealing with your enquiry and will respond shortly.

Kind Regards

UKBA
FOI Team

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Jimmy Pickering

Dear Freedom Of Information Team ( IND ),

You have far exceeded the deadline and have failed to provide any meaningful explanation as to why this has occurred. I am hereby requesting an internal review.

Kindly provide the requested information immediately.

Yours sincerely,

Jimmy Pickering

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.

The Freedom of Information (FoI) Act 2000 provides public access to any
recorded information held by public authorities
If you have submitted a valid FoI request, we will acknowledge your
request within 24 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act.

The Act does not give people access to their own personal data
(information about themselves). If you require information that a public
authority holds about you, you must make a Subject Access Request under
the Data Protection Act 1998. You can find further details on how to do
make a Subject Access Request by following the link below:
http://www.ukba.homeoffice.gov.uk/naviga...

We are unable to respond to other types of immigration enquiries or
general correspondence. For further information please visit our
comprehensive website at www.ukba.homeoffice.gov.uk. If you have submitted
a general enquiry, a further message answering our most frequently asked
questions will be sent to you by our public enquiries department shortly.

Alternatively you can contact the UK Border Agency (UKBA) Immigration
Enquiry Bureau (IEB) on: Telephone: 0870 606 7766

Freedom of Information Act Policy Team
UK Border Agency

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Requests, UK Border Agency

1 Attachment

Mr Pickering,

 

Please find attached the response to your Internal Review time complaint.

 

Regards

 

J Kirby

 

 

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Rice Lee,

1 Attachment

Mr Pickering

 

Thank you for your e-mail dated 21^st March 2013.

 

Please find response attached accordingly.

 

Kind Regards

 

Mr L Rice

Customer Service Improvement Directorate

 

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Jimmy Pickering left an annotation ()

Thank you for providing the answer to question 1. The fact that the UKBA does not have a system in place that verifies success in lost document cases is either truly abysmal or there is a deliberate lack of transparency here. I am also at a loss to understand how question 1 could be answered but not the subsequent question pertaining to more recent events. I would like to know where this information will be published and when it was decided that this would happen as I hold serious doubts regarding this due to the length of time it took for my request to be conducted. Logically, question 1 should have been declined as well if this is something the UKBA is transparent about as it should have already been published previously.

Wayne Pearsall left an annotation ()

Ukba don't get sent annotations. YoTtu ned to ' send reply'.