Corporate and Legal Affairs – Trust Administration

 

22 November 2016

 

Our Reference: GB/FOI/30727

 

Alison Stevens

[1][FOI #371072 email]  

 

 

Dear Ms Stevens

 

Request for Information

 

Thank you for your request for information, as received via email by
University Hospitals of Leicester NHS Trust on 15 November 2016.  Please
accept my apologies for the delay in acknowledging receipt.  Within UHL
NHS Trust, Freedom of Information Act requests are managed centrally by
the Trust Administration Team, and I confirm that your request is now
being handled under the Freedom of Information Act 2000.

 

The Trust will endeavour to provide a response within the required 20
working-day deadline.  I will, of course, keep you informed should this
not prove possible for any reason. If we require any clarification on your
request, we will contact you as soon as possible.

 

All requesters are advised that the Trust may make a charge for providing
the information to them, to cover the cost of photocopying, postage and
packaging etc – I confirm that where these costs are below £5.00 in total,
no charge will be made.  All requesters are also advised that there may
also be a charge payable to cover costs of locating the information they
have requested, as laid down in the Freedom of Information Act Regulations
published by the Government in December 2004.  Naturally, if such a charge
is to be applied to your request, you will be informed as soon as
possible.

 

Yours sincerely,

 

(on behalf of Gill Belton, Trust Administrator)

Helen Stokes

Senior Trust Administrator

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

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Corporate and Legal Affairs – Trust Administration

 

Our Reference: GB/FOI/30727

 

13 December 2016

 

Alison Stevens

[1][FOI #371072 email]

 

 

Dear Ms Stevens,

 

Request for Information

 

Thank you for your email received on 15 November 2016, in which you asked
for specific information regarding UHL patient text messages.

 

For information, the University Hospitals of Leicester NHS Trust is one of
the largest and busiest NHS teaching Trusts in the country incorporating
the General Hospital, Glenfield Hospital and Royal Infirmary.  Our three
hospitals have around 14,000 staff serving around one million people
across Leicester, Leicestershire and Rutland, and a further two to three
million people from the rest of the UK who come to us for the specialist
services we provide.  During 2015/16 we treated 1,577,200 patients (that’s
4,321 patients per day) – 347,700 more than in 2014/15.

 

Following discussion with colleagues within the Trust’s IM&T Directorate,
I confirm that the Trust holds information covered by your request.  The
Trust’s response is set out after your question below:-

 

How much money has the Trust spent in the last 12 calendar months on
telephone texts to patients’ mobile telephone numbers reminding them about
their out-patient appointments?

 

I am advised that the amount spent on texts to patients’ mobile telephone
numbers reminding them about their out-patient appointments in the last 12
months is £35,400.13 plus VAT.

 

I hope that this response is satisfactory and provides you with the
information requested (where available). If you require any further
assistance please do not hesitate to contact me. If you are dissatisfied
with the Trust’s response, you can contact the Director of Corporate and
Legal Affairs on Tel. No. 0116 258 8615 to request a copy of UHL’s Freedom
of Information Act complaints procedure.

 

In the event that you remain dissatisfied with the way in which the Trust
has handled any complaint that you may wish to make, we would advise you
of your right to complain to the Information Commissioner at the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2005.  Accordingly you must not re-use this information
without having the consent of the Trust.  Where the Trust is prepared to
provide its consent then it may levy a charge for doing so. Should you
wish to re-use documents provided then you must make your request in
writing stating your name and your address for correspondence together
with the document that you wish to re-use and the purpose for which the
information is to be re-used.

 

Yours sincerely,

(sent on behalf of Gill Belton, Trust Administrator)

 

 

Helen Stokes

Senior Trust Administrator

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

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