Dear Department for Work and Pensions,

On 19th July 2018, then Secretary of State for Work and Pensions told an audience at an event sponsored by the think-tank Reform that the Universal Credit Full-Service (UCFS) system was an experience:
“…tailored to individual circumstances to allow us to develop the most efficient and effective service. And machine-learning will deliver and be applied to analyse data. The insight is then used by work coaches, who use their expertise to help claimants”.

Hansard reports a written answer by Alok Sharma, Minister of State for Work and Pensions on 4th September 2018, describing the work coach UCFS interface as: “… an end-to-end digital product designed by DWP, developed using leading Agile and DevOps methodologies.”

Can you please, without sending any raw data that cannot be interpreted by MS Word, inform me of:
1) Any and all IT consultancy firms working with the DWP since 2010 on the UCFS interface for:
a) DWP UCFS staff;
b) DWP UCFS work coaches;
c) UC claimants.

2) Any and all IT development firms working with the DWP since 2010 on the UCFS interface for:
a) DWP UCFS staff;
b) DWP UCFS work coaches;
d) UC claimants.

3) Any and all government departments working with the DWP since 2010 able to input data to the UCFS interface for:
a) DWP UCFS staff;
b) DWP UCFS work coaches;
c) UC claimants.

4) Any and all government departments working with the DWP since 2010 able to extract data from the UCFS interface for:
a) DWP UCFS staff;
b) DWP UCFS work coaches;
c) UC claimants.

5) Any and all primary contractors to government departments working with the DWP since 2010 able to input data to the UCFS interface for:
a) DWP UCFS staff;
b) DWP UCFS work coaches;
c) UC claimants.

6) Any and all primary contractors to government departments working with the DWP since 2010 able to extract data from the UCFS interface for:
c) DWP UCFS staff;
d) DWP UCFS work coaches;
d) UC claimants.

Yours faithfully,

Nic Lane

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

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Dear Nic Lane,

I am writing in response to your request for information, received 5th
February.

Yours sincerely,

DWP Central FoI Team

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