UC full service when someone returns to UC within 6 months - came off as earnings too high

The request was successful.

Dear Department for Work and Pensions,

In a meeting of Social Security Committee 15 December 2016, Neil Couling was asked by Pauline McNeill:
".... One of the perceived benefits of the universal credit system is that a claim can be left open for six months after a claimant has found work. That obviously benefits people who are on zero-hours contracts or in seasonal work. Why has the practice of keeping universal credit claims live for six months been discontinued in the full service without prior consultation?"

Neil Couling replied:
"It has not been discontinued; we just have a different way of doing it. Technically, in one sense, it could be argued that, in the full service offering, a claim is open for 14 months. All that we do is ask the claimant, if they come back to us, to click a button that says, “Reclaim—none of my data has changed”, and we stand the claim back up."

I understand that a claimant whose circumstances change such that their earnings become too high for a UC claim can return to UC in this manner in the Full Service, but am flummoxed by the reference to the claim being technically open for 14 months.

Please could you supply the regulations that this has come from.

Thank you

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

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DWP Strategy Freedom of Information, Department for Work and Pensions

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Dear DWP Strategy Freedom of Information,

Please reply- this is now delayed.

Thank you

Yours sincerely,

Glenys Harriman

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'UC full service when someone returns to UC within 6 months - came off as earnings too high'.

Your reply is well over due.Please respond.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information review request.

Please note that it is our internal target to answer reviews within 20 working days unless I need to come back to you to clarify your request, or the balance of the public interest test needs to be considered which we will keep you informed about.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please accept our apologies for the delay and see the attached reply to your Freedom of Information request.

Yours sincerely

DWP Strategy FoI Team

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