Dear Department for Work and Pensions,
If the email address used for a UC account is deactivated by the service provider, what should a claimant do? The same goes for text messages going to claimant through their UC account, if the mobile number sim is lost or a new mobile contract is entered into with a new number, what should a claimant do?
K Peel (Ms)
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Email FOI responses will be issued from [email address]
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please contact us.
Dear Ms Peel,
I am writing in response to your request for information, received 11 May.
Your response is attached
DWP Operations FOI Team
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