Dear Department for Work and Pensions,

If the email address used for a UC account is deactivated by the service provider, what should a claimant do? The same goes for text messages going to claimant through their UC account, if the mobile number sim is lost or a new mobile contract is entered into with a new number, what should a claimant do?

Yours faithfully,

K Peel (Ms)

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Ms Peel,

I am writing in response to your request for information, received 11 May.

Your response is attached

Yours sincerely,

DWP Operations FOI Team