Treatment of Freedom of Information Requests - Subjects - Outcomes - Time to Respond

Marlon Campbell made this Freedom of Information request to Haringey Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Haringey Borough Council,

For the 100 most recent FOI requests which the council considers closed, be that because the request was rejected, met, or declared "not held", please provide the following information:

(1) The date the request was received by the council.

(2) The summary subject of the request - in less than 20 words

(3) The date the request was acknowledged.

(4) The date the initial final response was given

(5) The status of this response, ie met, not held, rejected

(6) Whether an Internal Review was requested, and if so the date on which this was completed and the outcome status

(7) Whether the FOI Request to the council's knowledge was referred to the ICO.

(8) Whether the ICO issued any guidance or instruction to the council following this referral.

(9) The final outcome after the ICO referral.

It is understood that a case may be referred to the ICO after the council regards it a closed, and so this list request may not be final and definitive, but at any given time, a FOI Request must be either open or closed as far as the council, is considered.

This FOI Request is asking about the situation when it is processed, and a snapshot should be taken, with the date of this recorded in the reply.

As most of this information must already be held electronically for administrative reasons by the council, it should not be onerous to provide it.

Please provide this electronically, preferably in an XLS spreadsheet.

Yours faithfully,

Marlon Campbell

FOI Team Inbox, Haringey Borough Council

Dear Mr Campbell,

Freedom of Information Request: Reference  810002187

I acknowledge your request for information received on 20.01.2010.

This information request will be dealt with in accordance with the Freedom
of Information Act 2000 and we will send the response by 17.02.2010.

Your request is being dealt with by Feedback and Information Team. If you
have any queries please contact:

Feedback and Information Team

Haringey Council

River Park House

225 High Road

London N22 8HQ

Tel: 020 8489 2552

Fax: 020 8489 3992

Yours sincerely,

Ms Sirkku Pietikäinen

Feedback and Information Officer

Feedback and Information Team

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Pietikainen Sirkku, Haringey Borough Council

1 Attachment

Dear Mr Campbell,

Re: Freedom of Information Act Request ref: 810002187

Thank you for your request for information received on 20 January 2010. I
am responding to each of the points you have raised and will deal with
each in turn. I have highlighted your questions in blue for ease of
reference.

For the 100 most recent FOI requests which the council considers closed,
be that because the request was rejected, met, or declared "not held",
please provide the following information:

(1) The date the request was received by the council.

(2) The summary subject of the request - in less than 20 words

(3) The date the request was acknowledged.

(4) The date the initial final response was given

(5) The status of this response, i.e. met, not held, rejected

(6) Whether an Internal Review was requested, and if so the date on which
this was completed and the outcome status

Response to questions 1-6: Please see the attached spreadsheet

(7) Whether the FOI Request to the council's knowledge was referred to the
ICO.

Response: To our knowledge, none of them have been referred to the ICO.

(8) Whether the ICO issued any guidance or instruction to the council
following this referral.

Response: Not applicable

(9) The final outcome after the ICO referral.

Response: Not applicable

If you have any further queries, or are unhappy with how we have dealt
with your request and wish to make a complaint, please contact the
Feedback and Information Team as below.

Feedback and Information Team

River Park House

225 High Road

N22 8HQ

Telephone: 020 8489 2550

Fax: 020 8489 3992

Email: [email address]

Regards,

Ms Sirkku Pietikäinen

Feedback and Information Officer

Feedback and Information Team

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you have received this email in error, please notify the system
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communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

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Dear Pietikainen Sirkku,

Thank you for your response which is satisfactory in many regards.

However of the 100 cases you quote, it seems there are 40 where the outcome is described as "Not assigned".

I don't understand how a case can be closed without an outcome.

Could you kindly either provide a fresh copy of the spreadsheet with the missing outcomes completed, or else provide a further set of data, maybe another 100 cases so that a full set of 100 outcomes is provided, as originally requested.

Yours sincerely,

Marlon Campbell

Pietikainen Sirkku, Haringey Borough Council

Thank you for your e-mail. I will be back on wed 24.02.2010 and will deal
with your email on my return.

Please refer urgent enquiries to Feedback and Information Team 020 8489
2550 or email [email address].

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

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FOI Team Inbox, Haringey Borough Council

1 Attachment

Dear Mr Campbell,

Thank you for your e-mail dated 21 January 2010.

When the outcome shows "Not assigned" it normally means that the relevant
field on the database has not been completed by the administrative
officer. Unfortunately, for technical reasons, we were not able to make
this field in our database mandatory and therefore it is possible to close
FOI request case without completing this field.

Because it is important to us to have complete information about our FOI
requests, we asked the officers to complete the `outcome' fields in the 40
cases, so that we could run the report again. However, the problem appears
to be with the reporting tool rather than completing the relevant fields.
In most of the cases the `outcome' field was completed correctly. Our IT
support team is currently trying to solve this problem.

I have attached a new report of 100 closed cases where the `outcome' field
is populated. I have deleted the cases where the `outcome' is showing as
`not assigned'.

Please accept my apologies for the inconvenience you have experienced. If
you have any further queries, or are unhappy with how we have dealt with
your request and wish to make a complaint, please contact the Feedback and
Information Team as below.

Feedback and Information Team

River Park House

225 High Road

N22 8HQ

Telephone: 020 8489 2550

Fax: 020 8489 3992

Email: [email address]

Regards,

Sirkku Pietikäinen

Feedback and Information Officer

Feedback and Information Team

Tel: 020 8489 2552

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