Travelcards issued on Heathrow Express ticket stock

Mike Wooldridge made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Transport for London did not have the information requested.

Mike Wooldridge

Dear Transport for London,

Please can you provide any documentation as to where training is provided to London Underground gateline staff and also drivers of bus services overseen by TfL on acceptance of London Travelcards issued at Heathrow stations on Heathrow Express (blue) ticket stock.

Yours faithfully,

Mike Wooldridge

FOI, Transport for London

Dear Mr Wooldridge

 

TfL Ref: FOI-0824-1819

 

Thank you for your email received by Transport for London (TfL) on 26 June
2018.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 25 July 2018.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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FOI, Transport for London

Dear Mr Wooldridge

 

TfL Ref: FOI-0824-1819

 

Thank you again for your email received by Transport for London (TfL) on
26 June 2018.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and TfL’s information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the information you require. To enable us to assist with your request,
please provide a more detailed description of the information you’re
seeking together with any other details you think might help us locate the
information you require.

 

We are not completely clear on what you require. Travelcards issued by any
other operator should be encoded to work the gates at all TfL stations
within the zones covered, so there should be no need for staff to check
individual tickets, unless they have failed for some reason.

 

You also asked “and also drivers of bus services overseen by TfL on
acceptance of London Travelcards issued at Heathrow stations on Heathrow
Express (blue) ticket stock.” Did you mean replacement buses?

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional
information to help clarify your request.  

 

If we hear nothing further from you by 30 July 2018 your response will be
treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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Mike Wooldridge

Dear FOI,

To clarify, I'm referring to the blue travelcards issued by Heathrow Airport (under their Heathrow Express subsidiary)-operated ticket offices and TVMs/POMs. An example of this style can be found here: https://i2.wp.com/www.transportedbytechn...

As you can see, it has no roundel on the front and no clear Day Travelcard markings at the top, so I'm looking for the documentation where bus drivers are trained that these tickets are accepted on their services. To clarify, I'm referring to London buses in general and not RRBs specifically.

Yours sincerely,

Mike Wooldridge

FOI, Transport for London

1 Attachment

Dear Mr Wooldridge

 

TfL Ref: FOI-0824-1819

 

Thank you for your email received by Transport for London (TfL) on 26 June
2018.

 

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and our information access policy. Unfortunately we
do not hold the information you require.

 

As previously advised, Travelcards issued by any other operator should be
encoded to work the gates at all stations within the zones covered, so
there should be no need for staff to check individual customers tickets,
unless they have failed for some reason.

 

You may wish to contact the bus operators for any internal guidance they
may hold regarding these travelcards.

 

I am sorry we are unable to assist you on this occasion.

 

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

 

Yours sincerely

 

Eva Hextall

 

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

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References

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1. http://www.tfl.gov.uk/corporate/about-tfl/