TransReport and representations of their effect in the rail sector
Doug Paulley made this Freedom of Information request to Orkney Islands Council as part of a batch sent to 13 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.
Dear Orkney Islands Council,
With respect to the airport or airports you own or operate,
I understand that TransReport has approached airports to sell or solicit commissions for a special assistance management software and service package.
Please advise if they have approached you, and if so, at what stage any negotiations or agreements with them are at.
Please provide any recorded information documenting any representations or assurances they have made regarding their success and impact in their Passenger Assist system and service in the rail sector.
I am particularly interested in any rail passenger assistance related statistics they may have provided or quoted. For example, statistics for reduced unbooked assistance/increased booked assistance, and any and all data they have provided to you on passenger assistance numbers on the railway.
Please also provide any recorded data (in communications or other material) where they indicate that they have facilitated or caused an increase in the proportion of booked assistance or a decrease in the number of unbooked assistance for disabled people on the railway.
Yours faithfully,
Doug Paulley
Classification: NOT PROTECTIVELY MARKED
Dear Sir
Freedom of Information (Scotland) Act 2002 – Request for Information
Thank you for your information request dated 2 May 2024 and received on 2 May 2024. Our reference is FOI 2024-0455. This is being dealt with under the Freedom of Information (Scotland) Act 2002.
We are considering your request. We may be in touch soon to ask for further clarification or to offer advice and assistance if we are not able to fulfil your request in its present form.
The legislation allows us up to 20 working days from the date that we receive a valid request, including any clarification we need to make a final response. We will be in touch within 20 working days of receipt of your initial request to provide our response or to seek clarification where necessary. We hope to give you the information you are looking for at an earlier date if possible.
Regards
Katy Russell-Duff
Committees Officer/FOI Practitioner
Strategy, Performance and Business Solutions
Orkney Islands Council
Council Offices, School Place, Kirkwall, Orkney, KW15 1NY
Telephone (01856) 873535 Extension 2239
Classification: NOT PROTECTIVELY MARKED
Dear Sir
Freedom of Information (Scotland) Act 2002 – Request for Information
I refer to your email dated 2 May 2024 and received on 2 May 2024, our reference is FOI 2024-0455.
I am pleased to give the information you requested and hope that it meets your requirements.
I understand that TransReport has approached airports to sell or solicit commissions for a special assistance management software and service package. Orkney Islands Council has not been approached.
Under FOISA, if you are dissatisfied with our response, you may ask the Council to review its handling of your request. If you wish to do this, you should make your request for review within 40 working days of receiving this email. Please make your request for review to Service Manager (Governance), Council Offices, School Place, Kirkwall, Orkney, KW15 1NY or email to [Orkney Islands Council request email]. Your request must be in permanent form (letter, email, audio tape etc) and should state:
That you are asking for a review of this decision, and
Why you are unhappy with the response you have received.
We will issue a full response to your request for review within 20 working days of our receiving it.
Where the outcome of the review fails to resolve the matter to your complete satisfaction, you then have the right to apply to the Scottish Information Commissioner for a decision. You have six months in which to do so following receipt of our review outcome – see www.itspublicknowledge.info/Appeal.
Regards
Paul Kesterton
Information Governance Officer
Strategy, Performance & Business Solutions
Orkney Islands Council, Council Offices, Kirkwall, Orkney, KW15 1NY
Telephone: 01856 873535 Extension: 2241
www.orkney.gov.uk
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